Sheena Alvarez Email
Director of Customer Success and Service @ mx51
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Sheena Alvarez Location
- Sydney, NSW, AU
Sheena Alvarez Work
- Director of Customer Success and Service @ (November 2021 - Present)
- Customer Success Lead @ (June 2021 - November 2021)
- Customer Support and Operations Manager @ (August 2020 - June 2021)
- Customer Success Manager @ (September 2017 - March 2020)
- ICT Support @ Custom Hosptality Systems (November 2014 - September 2017)
- Level 2 and Problem Manager @ Cognizant Technology (May 2011 - May 2014)
Sheena Alvarez Education
- Southern Cross University 2014-2014
Sheena Alvarez Skills
- Customer Experience
- Problem Solving
- Leadership
- ITIL
- Technical Support
- Lean Six Sigma
- Customer Satisfaction
- Payments
- Strategic Planning
- Root Cause Analysis
- Point of Sale (POS) Systems
- Microsoft Office
- JIRA
- Salesforce
- Customer Service
- Customer Engagement
- Relationship Building
- Customer Support
- Team Leadership
- Customer Service Management
- Management
- Confluence
- FinTech
- appplication support
- KPI Implementation
- Zendesk
- Dashboard
- Rollout
- Customer Retention
- Start-ups
- Account Management
- Customer Journeys
- Pre-sales
- Post-Sales
- banking
- Customer Relationship Management (CRM)
- Team Building
- Client Onboarding
- Customer Journey
- Payment Systems
- Customer Experience Management
- Diversity
- Finance
- Integration
- Implementation
- KPI Reports
- Customer Success
- Agile
- ITIL Certified
Sheena Alvarez Summary
- Sheena Alvarez, based in Sydney, NSW, AU, is currently a Director of Customer Success and Service at mx51. Sheena Alvarez brings experience from previous roles at Flo2Cash, PAM, Assembly Payments and Custom Hosptality Systems. Sheena Alvarez holds a 2014 - 2014 Southern Cross University. With a robust skill set that includes Customer Experience, Problem Solving, Leadership, ITIL, Technical Support and more. Sheena Alvarez has 3 emails on RocketReach.
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