Shayne Santos Email
Service Administrator @ Epic IT
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Shayne Santos Location
- San Jose del Monte City, PH
Shayne Santos Work
- 2022 -now Service Administrator @
- 2016 -2022 IT Service Desk Analyst @
- 2016 -2016 Quality Auditor @
- 2015 -2016 Service Desk Analyst @
- 2012 -2013 Technical Support Representative @
- 2012 -2012 Ethernet Provisioner @ Sykes Enterprises, Incorporated
- 2009 -2010 Technical Support Representative @
- now Client Technical Support Associate @
Shayne Santos Education
- Nueva Ecija University of Science and University
Bachelor of Science (Nursing)
2006-2008
Shayne Santos Skills
- Licensing
- Citrix Workspace
- Azure Virtual Desktop
- VMware
- Microsoft 365
- Dispatching
- Job Scheduling
- IT Asset Management
- Microsoft Office
- Support Services
- Documentation
- Procedures Documentation
- Incident Management
- IT Operations
- Technical Documentation
- Information Technology
- Microsoft Exchange
- Powershell
- Exclaimer
- Probing
- Process Simplification
- Upselling
- Mobile Technical Support
- Communication
- Persuasive Speaker
- Empathy
- Positive Scripting
- Patience
- Easily Adaptable
- Active Listening
- Quality Audits
- Service Desk
- Active Directory
- Hardware
- Enterprise Software
- Troubleshooting
- Business Performance Coaching
- Technical Support
- Microsoft Technologies
- Data Center
- Pre-sales
- Solution Selling
- Disaster Recovery
- Cisco Technologies
- HP
- CRM
- Service Management
- Network Security
- Integration
- IT Management
- SAN
- Firewalls
- VoIP
- Networking
- Security
- SharePoint
- Avaya Technologies
- Telecommunications
- WAN
- Contact Centers
- Business Process Improvement
- Service Delivery
- Computer Hardware
- Exceeding Customer Expectations
- Customer Service
Shayne Santos Summary
- Shayne Santos, based in San Jose del Monte City, PH, is currently a Service Administrator at Epic It. Shayne Santos brings experience from previous roles at Cognizant and Convergys. Shayne Santos holds a 2006 - 2008 Bachelor of Science in Nursing @ Nueva Ecija University of Science and University. With a robust skill set that includes Licensing, Citrix Workspace, Azure Virtual Desktop, VMware, Microsoft 365 and more. Shayne Santos has 1 emails on RocketReach.
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