Technical Support Representative @ (January 2009 - January 2010)
Client Technical Support Associate @
Shayne Santos Education
Nueva Ecija University of Science and University
Bachelor of Science (Nursing)
2006-2008
Shayne Santos Skills
Licensing
Citrix Workspace
Azure Virtual Desktop
VMware
Microsoft 365
Dispatching
Job Scheduling
IT Asset Management
Microsoft Office
Support Services
Documentation
Procedures Documentation
Incident Management
IT Operations
Technical Documentation
Information Technology
Microsoft Exchange
Powershell
Exclaimer
Probing
Process Simplification
Upselling
Mobile Technical Support
Communication
Persuasive Speaker
Empathy
Positive Scripting
Patience
Easily Adaptable
Active Listening
Quality Audits
Service Desk
Active Directory
Hardware
Enterprise Software
Troubleshooting
Business Performance Coaching
Technical Support
Microsoft Technologies
Data Center
Pre-sales
Solution Selling
Disaster Recovery
Cisco Technologies
HP
CRM
Service Management
Network Security
Integration
IT Management
SAN
Firewalls
VoIP
Networking
Security
SharePoint
Avaya Technologies
Telecommunications
WAN
Contact Centers
Business Process Improvement
Service Delivery
Computer Hardware
Exceeding Customer Expectations
Customer Service
Shayne Santos Summary
Shayne Santos, based in San Jose del Monte City, PH, is currently a Service Administrator at Epic It. Shayne Santos brings experience from previous roles at Cognizant and Convergys. Shayne Santos holds a 2006 - 2008 Bachelor of Science in Nursing @ Nueva Ecija University of Science and University. With a robust skill set that includes Licensing, Citrix Workspace, Azure Virtual Desktop, VMware, Microsoft 365 and more. Shayne Santos has 1 emails on RocketReach.
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