Sr. Manager, Supportability, Release Readiness and Backline Support @ (May 2005 - December 2010)
Sr. Manager, Emerging Technologies Support @ Veritas Software (September 2003 - May 2005)
Sr. Program Manager - Technical Support Services @ Veritas Software (August 2002 - September 2003)
Staff Technical Support Engineer @ Veritas Software (March 1999 - August 2002)
Senior Customer Support Engineer @ StorageTek (January 1995 - March 1999)
FE and CSE @ Mutiliple Companies (January 1986 - January 1995)
Shawn Ray Education
Saint John'S Catholic Preparatory School
(General Studies)
1978-1979
Shawn Ray Skills
Business Intelligence (BI)
Team Leadership & Development
AI Prompting
Amazon S3
Amazon Web Services (AWS)
Application Performance Management
Artificial Intelligence (AI)
Artificial Intelligence and Machine Learning (AI/ML)
Big Data Analytics
Business Intelligence (BI)
Business Process Improvement
ChatGPT
Cloud Computing
Coaching & Mentoring
Communication
Computer Hardware
Corporate Governance
Cross-functional Team Leadership
Customer Advocacy
Customer Experience
Customer Loyalty
Customer Reference
Customer Relationship Management (CRM)
Customer Service
Customer Service Management
Customer Service Operations
Customer Success
Customer Success Management
Customer Support
Customer Support Operations
Customer-Focused Service
Data Center
Data Ethics
Disaster Recovery
Enterprise Architecture
Enterprise Software
Enterprise Storage
Escalations Management
Ethical Standards And Conduct
Executive Leadership
File Systems
File Systems (Veritas and OS)
General Data Protection Regulation (GDPR)
Global Customer Service
Hardware
Hardware (Full Mainframe stack, Server, Workstation, and Desktop)
High Availability
High Availability (Clustering)
IT Infrastructure Management
KCS
Knowledge Management
Large Language Models (LLM)
Leadership
Linux
Log Analysis
Management
Metrics
Microsoft Excel
Microsoft Office
Microsoft Word
Network Administration (SAN, LAN, OS, and Hardware)
OEM
Oracle Cloud
Oracle Enterprise Manager
Partner Management
Product Management
Program Management
Project Management
Quality of Support
Readiness
Regulation and Legal Compliance
Research Skills
Responsible AI
SAN
SaaS
Sales Enablement
Salesforce.com
Salesforce.com Administration
Senior Program Management
ServiceNow
Slack
Software Defined Storage
Software Observability
Software as a Service (SaaS)
Solaris
Storage
Storage Area Network (SAN)
Storage Area Networking (SAN and NAS)
Storage Area Networks
Storage Virtualization
Strategic Planning
Strategy
Sustainable Design
Team Leadership
Technical Support
Unix
Virtualization
Virtualization (VMWare)
Zendesk
Zoom
Integration
Servers
Marketing
Customer Relationship Management Crm
SQL
Public Speaking
Storage Area Network San
Troubleshooting
Amazon Web Services Aws
Storage Area Network
Amazon Web Services
Customer Relationship Management
Shawn Ray Summary
Shawn Ray, based in California, United States, is currently a Head of Community Integrations at TSANet. Shawn Ray brings experience from previous roles at Haci System LLC, SRay Consulting Services LLC, Veritas Technologies LLC and APTARE. Shawn Ray holds a 1978 - 1979 Saint John'S Catholic Preparatory School. With a robust skill set that includes Business Intelligence (BI) , Team Leadership & Development , AI Prompting, Amazon S3, Amazon Web Services (AWS) and more. Shawn Ray has 2 emails and 1 mobile phone numbers on RocketReach.
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