Shawn Michael's Location
Castle Rock, CO, US
Shawn Michael's Work
- Senior Vice President, Senior Architect @ Bank of America
- Vice President; Senior Architect @ Bank of America
- Solution Engineering - Bank of America Consultant @ SkillStorm
- Delivery Solution Architect @ NICE
- Team Lead, GNCS @ NICE
- Tier 2 GNCS @ NICE
- Senior Field Engineer @ IPC Systems, Inc.
Shawn Michael's Education
- Regis University
Master's Data Science (MSDS) (Data Science)
2017 - 2019 - Regis University
Bachelor of Science - BSc (Computer Systems Networking)
- Arapahoe Community College
- CDI College1998 - 2000
- Southern Alberta Institute of Technology1990 - 1992
Shawn Michael's Skills
- CTI
- Genesys
- ACD
- Enterprise Software
- IVR
- Contact Centers
- Professional Services
- Avaya
- Telephony
- VoIP
Shawn Michael's Summary
Shawn Michael, based in Castle Rock, CO, US, is currently a Senior Vice President, Senior Architect at Bank of America, bringing experience from previous roles at Bank of America, SkillStorm and NICE Systems. Shawn Michael holds a 2017 - 2019 Master's Data Science (MSDS) in Data Science @ Regis University. With a robust skill set that includes CTI, Genesys, ACD, Enterprise Software, IVR and more, Shawn Michael contributes valuable insights to the industry. Shawn Michael has 1 email and 1 mobile phone number on RocketReach.
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