Shawn Michael Email & Phone Number
Senior Vice President, Senior Architect @ Bank of America
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Shawn Michael Location
- Castle Rock, CO, US
Shawn Michael Work
- Senior Vice President, Senior Architect @ (February 2023 - Present)
- Vice President; Senior Architect @ (November 2013 - February 2023)
- Solution Engineering - Bank of America Consultant @ (May 2013 - November 2013)
- Delivery Solution Architect @ (September 2012 - April 2013)
- Team Lead, GNCS @ (August 2007 - August 2012)
- Tier 2 GNCS @ (August 2003 - August 2007)
- Senior Field Engineer @ (March 2001 - August 2003)
Shawn Michael Education
- Regis University
Master's Data Science (MSDS) (Data Science)
2017-2019 - CDI College 1998-2000
- Southern Alberta Institute of Technology (SAIT) 1990-1992
- Regis University
Bachelor of Science - BSc (Computer Systems Networking)
- Arapahoe Community College
Shawn Michael Skills
- CTI
- Genesys
- ACD
- Enterprise Software
- IVR
- Contact Centers
- Professional Services
- Avaya
- Telephony
- VoIP
- Call Center
- Cisco Technologies
- Telecommunications
- Servers
- VPN
- Software Project Management
- SaaS
- Integration
- Customer Satisfaction
- Call Centers
- SIP
- Cloud Computing
- Troubleshooting
- Pre-sales
- System Deployment
- IP
- TCP/IP
- Unified Communications
- Service Delivery
- Data Center
- Managed Services
- Disaster Recovery
- Virtualization
- Vendor Management
- System Architecture
- Network Architecture
- Switches
- VMware
- Avaya Technologies
- Leadership
- Software Development
- Pre Sales
- Software as a Service Saas
- Voice Over Ip Voip
- Internet Protocol Suite Tcp/Ip
- Microsoft Excel
- Avaya Products
- Java
- Microsoft Office
- Voice Over Ip
- Internet Protocol Suite
- Software as a Service
Shawn Michael Summary
- Shawn Michael, based in Castle Rock, CO, US, is currently a Senior Vice President, Senior Architect at Bank of America. Shawn Michael brings experience from previous roles at Bank of America, SkillStorm and NICE Systems. Shawn Michael holds a 2017 - 2019 Master's Data Science (MSDS) in Data Science @ Regis University. With a robust skill set that includes CTI, Genesys, ACD, Enterprise Software, IVR and more. Shawn Michael has 1 emails and 1 mobile phone numbers on RocketReach.
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