Shawn Michael Email & Phone Number
Senior Vice President, Senior Architect @ Bank of America
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Shawn Michael Location
- Castle Rock, CO, US
Shawn Michael Work
- 2023 -now Senior Vice President, Senior Architect @
- 2013 -2023 Vice President; Senior Architect @
- 2013 -2013 Solution Engineering - Bank of America Consultant @
- 2012 -2013 Delivery Solution Architect @
- 2007 -2012 Team Lead, GNCS @
- 2003 -2007 Tier 2 GNCS @
- 2001 -2003 Senior Field Engineer @
Shawn Michael Education
- Regis University
Master's Data Science (MSDS) (Data Science)
2017-2019 - CDI College 1998-2000
- Southern Alberta Institute of Technology 1990-1992
- Regis University
- Arapahoe Community College
Shawn Michael Skills
- CTI
- Genesys
- ACD
- Enterprise Software
- IVR
- Contact Centers
- Professional Services
- Avaya
- Telephony
- VoIP
- Call Center
- Cisco Technologies
- Telecommunications
- Servers
- VPN
- Software Project Management
- SaaS
- Integration
- Customer Satisfaction
- Call Centers
- SIP
- Cloud Computing
- Troubleshooting
- Pre-sales
- System Deployment
- IP
- TCP/IP
- Unified Communications
- Service Delivery
- Data Center
- Managed Services
- Disaster Recovery
- Virtualization
- Vendor Management
- System Architecture
- Network Architecture
- Switches
- VMware
- Avaya Technologies
- Leadership
- Software Development
- Pre Sales
- Software as a Service Saas
- Voice Over Ip Voip
- Internet Protocol Suite Tcp/Ip
- Microsoft Excel
- Avaya Products
- Java
- Microsoft Office
- Voice Over Ip
- Internet Protocol Suite
- Software as a Service
Shawn Michael Summary
- Shawn Michael, based in Castle Rock, CO, US, is currently a Senior Vice President, Senior Architect at Bank of America. Shawn Michael brings experience from previous roles at Bank of America, SkillStorm and NICE Systems. Shawn Michael holds a 2017 - 2019 Master's Data Science (MSDS) in Data Science @ Regis University. With a robust skill set that includes CTI, Genesys, ACD, Enterprise Software, IVR and more. Shawn Michael has 1 emails and 1 mobile phone numbers on RocketReach.
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