Shaun Samson Location
- Durban, KZN, ZA
Shaun Samson Work
- 2020 -now Consultant @
- 2021 -2022 Key Account Manager (Africa) @
- 2012 -2019 Head of Data Strategy: Technical Design and Strategy @
- 2010 -2012 Dialler and Data Manager @
- 2008 -2010 Dialler and Data Supervisor @
- 2005 -2009 SAP Logistics Coordinator @
Shaun Samson Education
- University of Greenwich
Bachelor of Science - BSIT (BSc (Hons) Business Information Technology)
2009-2013 - Icesa Business School, Correspondence with BCC International UK
Advanced National Diploma (Information Technology)
2001-2003
Shaun Samson Skills
- Interactive Voice Response (IVR)
- Business Agility
- Business Development
- Call Management
- Dialer Management
- Contact Centers
- Data Management
- Data Visualization
- Big Data
- Software as a Service (SaaS)
- Marketing Strategy
- Predictive Dialers
- Databases
- Call Centers
- Workforce Management
- Avaya
- VoIP
- Telephony
- Unified Communications
- Visual Basic
- Call Logging
- Data Analysis
- SIP Trunking
- Telemarketing
- Telecommunications
- Customer Experience
- Service Delivery
- Dialers
- Genesys
- ACD
- IVR
- WAN
- Outsourcing
- Managed Services
- ITIL
- IP
- Business Analysis
- Project Management
- Microsoft Excel
- Sales
- Customer Service
- Management
- Strategic Planning
- Negotiation
- Business Strategy
- Microsoft Office
- Data Storytelling
- Root Cause Analysis
- Presentation Design
- Strategic Thinking
Shaun Samson Summary
- Shaun Samson, based in Durban, KZN, ZA, is currently a Consultant at SAMSOFT. Shaun Samson brings experience from previous roles at ConnexAI, TalkSure S.A, Talksure and Interactive Solutions SA. Shaun Samson holds a 2009 - 2013 Bachelor of Science - BSIT in BSc (Hons) Business Information Technology @ University of Greenwich. With a robust skill set that includes Interactive Voice Response (IVR), Business Agility, Business Development, Call Management, Dialer Management and more. Shaun Samson has 3 emails on RocketReach.
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