Shaun Obrien Email & Phone Number
Director - Global Escalation Management @ IBM
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Shaun Obrien Location
- Boston, MA, US
Shaun Obrien Work
- Director - Global Escalation Management @ (August 2026 - Present)
- Director - Global Escalation Management @ (June 2021 - July 2026)
- Director - VMware Tanzu Escalation Management @ (December 2019 - May 2021)
- Director - Global Escalation Management @ (September 2014 - December 2019)
- Consultant - Customer Experience - Enterprise and Mid-Range Systems Division @ (August 2010 - September 2014)
- Manager, Critical Hardware Support @ (August 2004 - August 2010)
- Realtor @ (March 2003 - August 2004)
- Manufacturing Systems Engineer @ (June 1999 - February 2003)
Shaun Obrien Education
- University of Phoenix
Bachelors of Science (Business Management)
2009-2013 - New England Institute of Technology
Associate of Science - AS (Electronics Engineering)
1998-1999
Shaun Obrien Skills
- Team Leadership
- Communication
- Team Management
- Customer Satisfaction
- Program Management
- Customer Escalation Management
- People Skills
- People Development
- Cross-functional Team Leadership
- Management
- Coaching & Mentoring
- Crisis Management
- People Management
- Leadership
- Mentoring
- Crisis Communications
- Escalation Process
- Critical Thinking
- Escalation Resolution
- Project Management
- Cross Functional Team Leadership
- Coaching and Mentoring
- Customer Experience
- Customer Engagement
- Major Incident Management
Shaun Obrien Summary
- Shaun Obrien, based in Boston, MA, US, is currently a Director - Global Escalation Management at IBM. Shaun Obrien brings experience from previous roles at Confluent, VMware, Pivotal Software, Inc. and EMC. Shaun Obrien holds a 2009 - 2013 Bachelors of Science in Business Management @ University of Phoenix. With a robust skill set that includes Team Leadership, Communication, Team Management, Customer Satisfaction, Program Management and more. Shaun Obrien has 2 emails and 6 mobile phone numbers on RocketReach.
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