Director Customer Experience @ (February 2017 - January 2018)
Director, Client Experience @ (August 2015 - February 2017)
Enterprise Customer Experience Master Black Belt @ (August 2013 - August 2015)
Director, Customer Experience @ (May 2012 - August 2013)
Director, Customer Experience @ (March 2010 - April 2012)
Textron Six Sigma Black Belt @ (January 2009 - December 2009)
Director, Customer Satisfaction and Loyalty @ (June 2004 - January 2009)
Director, Quality and Customer Satisfaction @ (June 2002 - June 2004)
Director Corporate Quality @ Newcor (January 1996 - January 2001)
Shaun Hill Education
Doane University
(Organizational Communications, Communications)
1996-2000
Shaun Hill Skills
Change Management
Customer Experience Management
Six Sigma
Continuous Improvement
Lean Manufacturing
Cross-functional Team Leadership
Process Improvement
Strategic Planning
Customer Experience
Program Management
DMAIC
Business Process Improvement
Leadership
Customer Satisfaction
Project Management
Black Belt
CRM
Team Building
Business Strategy
Business Planning
Enterprise Software
Marketing
Voice of the Customer
Microsoft Office
Information Technology
Sales
Customer Service
Marketing Communications
Management
Technology
Cross Functional Team Leadership
Data Center
Account Management
Project Planning
Project Implementation
Estimating
Shaun Hill Summary
Shaun Hill, based in Alpharetta, GA, US, is currently a Senior Director, Customer Experience Measurement at Equifax. Shaun Hill brings experience from previous roles at Assurant, First Data Corporation, NCR Corporation and Cbeyond - Now a Birch Company. Shaun Hill holds a 1996 - 2000 Doane University. With a robust skill set that includes Change Management, Customer Experience Management, Six Sigma, Continuous Improvement, Lean Manufacturing and more. Shaun Hill has 1 emails and 2 mobile phone numbers on RocketReach.
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