Shashi Kumar Email & Phone Number
Customer Support Operations Manager @ WheelsEye
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Shashi Kumar Location
- New Delhi, DL, IN
Shashi Kumar Work
- Customer Support Operations Manager @ (October 2024 - Present)
- Manager - Client Support @ (January 2019 - October 2024)
- Assistant Manager-Customer Experience @ (February 2018 - January 2019)
- Assistant Manager Operations @ (October 2016 - February 2018)
- Assistant Operations Manager @ (February 2013 - September 2016)
- Team Lead -Oprations @ 21diamonds India (July 2012 - January 2013)
- Sr. Executive C. Care @ Letsbuy.com (March 2011 - June 2012)
Shashi Kumar Education
- Amity University
Master’s Degree (Operations Management and Supply Chain)
2016-2017 - Indira Gandhi National Open University
B.A (IGNOU)
2013-2015
Shashi Kumar Skills
- Analysis
- Business Development
- CRM
- CSM
- Contact Centers
- Continuous Improvement
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Support
- Finance
- Full Truckload (FTL)
- Leadership
- Logistics
- MIS
- Management
- Microsoft Office
- Microsoft Word
- New Business Development
- Operations Management
- PowerPoint
- Problem Solving
- Process Automation
- Process Improvement
- Procurement
- Quality Control
- Requirements Analysis
- Service Delivery
- Start-ups
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Training
- excel
- Dreamweaver
- Vendors
- Location
- Sales
- Conveying
- Customer Retention
- Mentoring
- Digital Marketing
- Docs
- Operational Efficiency
- Buyers
- Legal
- Complaints
- Std
- Delhi
- Assessment
- Conducting Meetings
- Gateway
- Calls
- Short
- Hiring
- Resolve
- Auditing
- Accounting
- Quarter
- Follow Ups
- Qualification
- Purchase Orders
- Aspirations
- Photoshop
- Escalation
- Languages
- Legal Writing
- Forecasting
- English
- Hygiene
- Tests
- Reports
- Strategy
- New Process
- Inventory
- Jewelry
- Strategies
- Loyalty Programs
- Toll Free
- Microsoft Excel
- Monetization
- ORM
- Sla
- Silver
- Order Fulfillment
- Documentation
- Logo Design
- Reporting
- Etd
- Drawing
- Social Media
- Csat
- Coordination
- Graphic Design
- Customer Feedback
- Tamil
- Conceiving
- Query Writing
- Web Design
- Communication
- Schedules
- New Clients
- Customer Service Management
- Qrc
- Operational Activities
- Sheet
- Operations
- HTML
- Queries
- Sales Trainings
- Measurements
- Training Programs
- Classroom
- Shopping
- Increased Profitability
- Pricing
- Customer Experience
- Diamonds
- Seniors
- Payment Gateways
- Matching
- Online Reputation Management
- Business Process Re Engineering
- Academic
- Vendor Management
- Bulk
- Touch
- Stocks
- Focus Groups
- Disputes
- Budgets
- Meetings
- Adobe Creative Suite
- Kra
- Delivery
- Customer Base
- Order Processing
- Hindi
- Product Selection
- Start Ups
- Customer Relationship Management
Shashi Kumar Summary
- Shashi Kumar, based in New Delhi, DL, IN, is currently a Customer Support Operations Manager at WheelsEye. Shashi Kumar brings experience from previous roles at Shiprocket, Junglee Games, Rudrabhishek Infosystem Pvt Ltd and AskmeBazaar. Shashi Kumar holds a 2016 - 2017 Master’s Degree in Operations Management and Supply Chain @ Amity University. With a robust skill set that includes Analysis, Business Development, CRM, CSM, Contact Centers and more. Shashi Kumar has 2 emails and 2 mobile phone numbers on RocketReach.
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