Shashank Kothari Email & Phone Number
Customer Success Manager @ Uphance
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Shashank Kothari Location
- Bengaluru, KA, IN
Shashank Kothari Work
- Customer Success Manager @ (March 2025 - Present)
- Senior Manager Sales and Customer Success @ (March 2023 - April 2024)
- Assistant Manager @ (April 2021 - February 2023)
- Senior Analyst @ (January 2017 - December 2020)
- Senior Analyst @ (January 2017 - December 2020)
- Senior Relationship Manager @ (January 2015 - November 2016)
- Customer Relations Officer @ (January 2015 - November 2016)
- Customer Associate @ Clearwater Technologies (July 2014 - January 2015)
- transaction associate @ (June 2013 - July 2014)
- Process Associate @ (June 2013 - June 2014)
Shashank Kothari Education
- Alliance Business Academy
Bachelor of Business Administration (B.B.A.)
2010-2013 - Steel Authority of India Limited
Marketing of secondary products and idle assets; developed a B2B online sales strategy.
Shashank Kothari Skills
- Account Management
- Accounting
- Active Listening
- Analytical Skills
- Analytics
- Attrition
- Business Analysis
- Business Consulting
- Business decision
- CSAT
- Chargebacks
- Claims Management
- Client Expectations Management
- Communication
- Conflict Management
- Conflict Resolution
- Consulting
- Contract Management
- Corporate Disputes
- Cross-functional Coordination
- Customer Escalation Management
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service Management
- Customer Service Operations
- Data Validation
- Databases
- Dispute Resolution
- Electronic Data Interchange (EDI)
- Enterprise Consulting
- Escalation Resolution
- Escalations Management
- Executive Relationships
- Finance
- Forecasting
- Forward logistics
- Fraud Detection
- Fraud Prevention
- Global Client Management
- IDoc
- IT Services
- Internal Audits
- JD Edwards
- Knowledge Sharing
- Leadership
- Lean Six Sigma
- Management
- Mediation
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Multitasking
- NPS
- Net promoter Score
- Operations Administration
- Operations Management
- Operations Research
- Order Management
- Order Processing
- Order to Cash
- P&L Management
- Performance Reviews
- Personal Development
- Pharmaceutical Industry
- Post-Sales Support
- Pre-Sales Consulting
- Pre-Sales Support
- Problem Solving
- Process Improvement
- Program Management
- Project Coordination
- Project Management
- Proposal Management
- Rapid Response
- Rebates
- Record to Report
- Request for Proposal (RFP)
- SAP ERP
- SQL
- Sales
- Sales Management
- Sales Operations
- Service Level Management
- Service-Level Agreements (SLA)
- Six Sigma
- Spreadsheets
- Standard Operating Procedure (SOP)
- Succession Planning
- Supply Chain Management
- Team Building
- Team Coordination
- Team Management
- Team Productivity
- Time Management
- Tracker
- Trusting Relationships
- Virtual Teams
- Voice of the Customer
- Report Preparation
- Presentation Skills
- Supervisory Skills
- Requirements Analysis
- Logistics Management
- Employee Training
- Business Process Improvement
- Data Analysis
- Business Development
- HNI sales
- Back Office Operations
- Supply Chain Operations
- Order Fulfillment
Shashank Kothari Summary
- Shashank Kothari, based in Bengaluru, KA, IN, is currently a Customer Success Manager at Uphance. Shashank Kothari brings experience from previous roles at Acviss Technologies, Genpact, Merck KGaA, Darmstadt, Germany and Merck Group. Shashank Kothari holds a 2010 - 2013 Bachelor of Business Administration (B.B.A.) @ Alliance Business Academy. With a robust skill set that includes Account Management, Accounting, Active Listening, Analytical Skills, Analytics and more. Shashank Kothari has 2 emails and 1 mobile phone numbers on RocketReach.
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