2026 -now Manager, Genesys Strategy and Contact Center Operations @
2015 -now Contact Center Manager @
2014 -2015 Fraud Prevention Manager @
2004 -2014 Analysis Manager | Contact Center Analytics @
2003 -2004 Sales Supervisor @ ESL Federal Credit Union
1998 -2003 Tele Banker and Online Chat Support @ ESL Federal Credit Union
1984 -1996 Head Teller | Teller @ First Federal Savings and Loan/ Marine Midland
Sharon Maley Education
Monroe Community College
Varied Courses
Ashford University
Sharon Maley Skills
Coaching
Customer Service
Banking
Analytics
Microsoft Office
Financial Analysis
Process Improvement
Management
Leadership
Analysis
Strategic Planning
Risk Management
Credit
Project Management
Vendor Management
Call Centers
Loans
Finance
Retail Banking
Web Chat
Contact Centers
Sales
Microsoft Excel
Business Analysis
Sharon Maley Summary
Sharon Maley, based in Rochester, NY, US, is currently a Manager, Genesys Strategy and Contact Center Operations at ESL Federal Credit Union. Sharon Maley brings experience from previous roles at ESL Federal Credit Union. Sharon Maley holds a Varied Courses @ Monroe Community College. With a robust skill set that includes Coaching, Customer Service, Banking, Analytics, Microsoft Office and more. Sharon Maley has 1 emails and 1 mobile phone numbers on RocketReach.
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