Sharon Jones Email
Director Customer Operations @ SNG (formerly Sovereign Housing Association)
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Sharon Jones Location
- United Kingdom
Sharon Jones Work
- Director Customer Operations @ (October 2021 - Present)
- Director of Contact Centres @ (January 2021 - September 2021)
- Head of Global Contact Centres @ (July 2019 - January 2021)
- Operations Director @ (October 2016 - July 2019)
- Head of Operations @ (October 2013 - September 2016)
- Head of Customer Fulfilment @ (April 2012 - October 2013)
- Operations Director (Interim) @ (May 2011 - March 2012)
- Head of Customer Operations @ (September 2007 - April 2011)
- Head of Consumer Services @ (September 2005 - September 2007)
- Head of Sales and Service @ (March 2003 - September 2005)
- Various Senior Leadership roles @ (September 1988 - March 2003)
Sharon Jones Education
- Chartered Insurance Institute 1988-1990
- University of South Wales
BA Hons (Public Administration)
1985-1988 - Cranfield University
Sharon Jones Skills
- Stakeholder Management
- Contact Centers
- Customer Experience
- Business Transformation
- Outsourcing
- Change Management
- Call Center
- Performance Management
- Culture Change
- Business Process Improvement
- Service Delivery
- Employee Engagement
- Operations Management
- Relationship Management
- Team Management
- Process Improvement
- CRM
- Call Centers
- Management
- Team Leadership
- Coaching
- Business Process
- Marketing
- Marketing Strategy
- Leadership
- Research
- Business Strategy
Sharon Jones Summary
- Sharon Jones, based in United Kingdom, is currently a Director Customer Operations at SNG (formerly Sovereign Housing Association). Sharon Jones brings experience from previous roles at RAC, British Airways, Barclaycard and ERS. Sharon Jones holds a 1988 - 1990 Chartered Insurance Institute. With a robust skill set that includes Stakeholder Management, Contact Centers, Customer Experience, Business Transformation, Outsourcing and more. Sharon Jones has 1 emails on RocketReach.
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