Sharon Jones Email
Director Customer Operations @ SNG (formerly Sovereign Housing Association)
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Sharon Jones Location
- United Kingdom
Sharon Jones Work
- 2021 -now Director Customer Operations @
- 2021 -2021 Director of Contact Centres @
- 2019 -2021 Head of Global Contact Centres @
- 2016 -2019 Operations Director @
- 2013 -2016 Head of Operations @
- 2012 -2013 Head of Customer Fulfilment @
- 2011 -2012 Operations Director (Interim) @
- 2007 -2011 Head of Customer Operations @
- 2005 -2007 Head of Consumer Services @
- 2003 -2005 Head of Sales and Service @
- 1988 -2003 Various Senior Leadership roles @
Sharon Jones Education
- Chartered Insurance Institute 1988-1990
- University of South Wales
BA Hons (Public Administration)
1985-1988 - Cranfield University
Sharon Jones Skills
- Stakeholder Management
- Contact Centers
- Customer Experience
- Business Transformation
- Outsourcing
- Change Management
- Call Center
- Performance Management
- Culture Change
- Business Process Improvement
- Service Delivery
- Employee Engagement
- Operations Management
- Relationship Management
- Team Management
- Process Improvement
- CRM
- Call Centers
- Management
- Team Leadership
- Coaching
- Business Process
- Marketing
- Marketing Strategy
- Leadership
- Research
- Business Strategy
Sharon Jones Summary
- Sharon Jones, based in United Kingdom, is currently a Director Customer Operations at SNG (formerly Sovereign Housing Association). Sharon Jones brings experience from previous roles at RAC, British Airways, Barclaycard and ERS. Sharon Jones holds a 1988 - 1990 Chartered Insurance Institute. With a robust skill set that includes Stakeholder Management, Contact Centers, Customer Experience, Business Transformation, Outsourcing and more. Sharon Jones has 1 emails on RocketReach.
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