Sharon Hamilton Email
Customer Engagement and Planning Manager @ Scottish Water
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Sharon Hamilton Location
- Glasgow, GB
Sharon Hamilton Work
- Customer Engagement and Planning Manager @ (May 2025 - Present)
- Intelligent Control Centre Manager @ (October 2020 - Present)
- Intelligent Control Centre Manager @ (September 2020 - Present)
- Specialist Services Manager @ (July 2015 - Present)
- Specialist Services Manager @ (March 1988 - October 2020)
- Team Manager - Field Customer Service @ (January 2010 - August 2015)
- Team Manager - Community Relations @ (January 2007 - January 2010)
- Board Trustee @ (May 2022 - Present)
Sharon Hamilton Education
- Cranfield School of Management
General Management
2018-2019 - Saïd Business School, University of Oxford
Future Leader Programme (Business Administration and Management, General)
2015-2017 - Saïd Business School, University of Oxford
Leadership
2015-2016 - Institute of Customer Service
Customer Service Management Qualification (Customer Service Management)
2014-2015 - Boclair Academy 1981-1987
- Cranfield University
General Manager Qualification (BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
Sharon Hamilton Skills
- Analytical Skills
- Business Process Improvement
- Business Transformation
- Call Centers
- Change Management
- Communications Planning
- Complaint Management
- Contact Centers
- Culture Change
- Customer Experience
- Customer Satisfaction
- Customer Service
- Employee Engagement
- Field Operations
- Internal Communications
- Leadership
- Management
- Outsourcing
- People Skills
- Performance Management
- Process Improvement
- Program Management
- Project Delivery
- Project Management
- Public Relations
- Relationship Management
- Reputation Management
- Service Delivery
- Stakeholder Engagement
- Stakeholder Management
- Team Leadership
- Water
- Microsoft Office
- Marketing
Sharon Hamilton Summary
- Sharon Hamilton, based in Glasgow, GB, is currently a Customer Engagement and Planning Manager at Scottish Water. Sharon Hamilton brings experience from previous roles at Scottish Water. Sharon Hamilton holds a 2018 - 2019 General Management @ Cranfield School of Management. With a robust skill set that includes Analytical Skills, Business Process Improvement, Business Transformation, Call Centers, Change Management and more. Sharon Hamilton has 2 emails on RocketReach.
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Top Scottish Water Employees
Alan Dingwall
Chief Financial Officer
Glasgow, GB
Ruth Fiic
Head of People Engagement, Wellbeing and Inclusion
Dunfermline, GB
Peter Farrer
Chief Operating Officer (2013)
Edinburgh, GB
Ken Marnoch
Non Executive Board Member
Alderley Edge, GB
Tom Porteous
Head of Digital Security and Services
Edinburgh, Scotland, GB
Alex Plant
Chief Executive Officer
Edinburgh, GB
Andrew Walker
Head of Corporate Affairs
Bo'ness, Scotland, GB
Lindsay McDonald
Head of Employee Relations
Edinburgh, Scotland, GB
Elise Cartmell
General Manager Zero Emissions
Edinburgh, Scotland, GB
Robert Stewart
General Manager
Linlithgow, GB
Gary Caig
Head of Water Treatment
Glasgow, GB
George P
Head of Research and Innovation
Dunfermline, GB
Nisarg Hirani
Chief Technology and Innovation Officer
United Kingdom
Patricia Jones
Head of Transformation
United Kingdom
Kirsty McLaughlan
Head of Health and Safety
Inverness, GB
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