Service Desk Manager @ (October 2018 - March 2022)
Service Desk Team Lead @ (January 2017 - September 2018)
Senior Service Desk Analyst @ (August 2016 - January 2017)
Service Desk Analyst @ (May 2012 - August 2016)
IT Engineer @ (August 2010 - April 2012)
Executive and Distributed Support Analyst @ (September 2006 - June 2010)
Systems and Change Management Analyst @ (September 2000 - September 2006)
Sharon Fields Education
Queen's University Belfast
Bachelor of Arts - BA (French & Hispanic Studies)
1996-1999
Our Lady & Saint Patrick's College
Sharon Fields Skills
Active Directory
Business Analysis
ITIL
IT Service Management
IT Strategy
Customer Service
Change Management
Team Leadership
IT Operations
Incident Management
Management
Service Delivery
IT Management
Technical Support
Integration
Sharon Fields Summary
Sharon Fields, based in Belfast, GB, is currently a Senior Consultant - Service Delivery Manager at Deloitte. Sharon Fields brings experience from previous roles at Devenish and Chain Reaction Cycles. Sharon Fields holds a 1996 - 1999 Bachelor of Arts - BA in French & Hispanic Studies @ Queen's University Belfast. With a robust skill set that includes Active Directory, Business Analysis, ITIL, IT Service Management, IT Strategy and more. Sharon Fields has 2 emails and 1 mobile phone numbers on RocketReach.
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