Sharon Dawson Email & Phone Number
Academy Director @ Marston Holdings
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Sharon Dawson Location
- Huddersfield, GB
Sharon Dawson Work
- 2025 -now Academy Director @
- 2025 -2025 Retail Bank Consultant @
- 2023 -2025 Customer Experience and Operations Director @ Rebel Energy UK
- 2021 -2023 Change Director @
- 2018 -2021 Head of Customer Operations @
- 2015 -2018 Head of Customer Care @
- 2015 -2015 Head of Operations @
- 2014 -2015 Head of Customer Experience @
- 2013 -2014 Head of Customer Relations @ Vodafone
- 2012 -2013 Senior Manager, Transaction Delivery @ Vodafone
- 2010 -2012 Head of Banking Services @
- 2008 -2010 Change and Resource Leader @
- 2005 -2008 Customer Services Manager @
- 2003 -2005 Global Programme Manager @
Sharon Dawson Education
- University of Leeds
PGCE (BUSINESS EXCELLENCE)
2002-2003 - The University of Huddersfield
Ba HONS (COMPUTING IN BUSINESS)
1988-1992
Sharon Dawson Skills
- Customer Experience
- Stakeholder Management
- Performance Management
- Banking
- Change Management
- Retail Banking
- Employee Engagement
- Call Center
- Relationship Management
- Contact Centers
- Business Transformation
- Coaching
- Customer Service
- Project Delivery
- Internet Banking
- Financial Services
- Team Leadership
- Customer Retention
- Cross Selling
- NLP
- Call Centers
- Strategy
- Leadership
- Management
- Forecasting
- Business Process Improvement
- Resource Management
- Project Planning
- Team Management
- Integration
- Outsourcing
- CRM
- Risk Management
- Service Delivery
- Vendor Management
- Strategic Planning
- Business Analysis
- Sales
- Project Portfolio Management
- Governance
- Proposition Development
- Telecommunications
- Programme Delivery
- Culture Change
- Credit Cards
- Service Management
- Operations Management
- Process Improvement
- Customer Relations
- Project Portfolio
- Business Process
- Services
Sharon Dawson Summary
- Sharon Dawson, based in Huddersfield, GB, is currently a Academy Director at Marston Holdings. Sharon Dawson brings experience from previous roles at LHV Bank, Rebel Energy UK and Together - loans, mortgages & finance. Sharon Dawson holds a 2002 - 2003 PGCE in BUSINESS EXCELLENCE @ University of Leeds. With a robust skill set that includes Customer Experience, Stakeholder Management, Performance Management, Banking, Change Management and more. Sharon Dawson has 3 emails and 1 mobile phone numbers on RocketReach.
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