Sharon Boyd Email & Phone Number
MD and Customer Experience Director @ MKL CX Ltd
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Sharon Boyd Location
- United Kingdom
Sharon Boyd Work
- 2019 -now MD and Customer Experience Director @
- 2020 -now CXO (Chief Experience Officer) at MetaB3E @
- 2020 -2020 Head of Customer Experience and Change @
- 2020 -2023 Director @
- 2021 -2022 Co-host and Editor @
- 2021 -2022 Student Pilot PPL(A) @ Cranfield Flying School.
- 2016 -2020 Non Executive Director - Charity Trustee @
- 2018 -2019 Programme Manager @
- 2017 -2018 Programme Manager - Customer Facing Programmes - IT @
- 2015 -2017 Programme Manager - Customer Facing Programmes - Operations @
- 2013 -2015 Programme Manager - Transformation and Programme Dev @
- 2010 -2013 Reporting and Projects Manager - Human Resources @
- 2010 -2010 Prince2 Certified Projects and Change Lead - Systems PMO, IT @
- 2009 -2010 Outlet Systems -Service Delivery Manager and Team Manager, IT @
- 2009 -2009 Business Analyst - Systems Projects - IT @
- 2009 -2009 Business Analyst -Technical Lead Iproc Deployment Project, IT @
- 2007 -2008 2nd Line Support and Projects Team Manager, IT @
- 2005 -2007 I-proc Support Helpdesk Team Manager - Supply Chain @
- 2005 -2005 Systems Development and Reporting Manager - Supply Chain @
- 2005 -2005 I.T. Systems Support Analyst @
- 2003 -2004 Senior 2nd Line Technical Support Specialist and Nursery-Team Team Manager @ NTL
- 2000 -2003 Customer Faults Management Executive @ NTL
Sharon Boyd Education
- CIPD Qualifications
CIPD Level 7 (Masters Degree in People Managememt, Human Resources Management/Personnel Administration, General)
2024-2025 - Cranfield University
Master of Business Administration - MBA (Business Administration and Management, General)
2019-2021 - The Open University
Human Genome - Genetics (Human Genome - Genetics)
2002-2002 - University of Oxford, Department for Continuing Education
Psychology of Happiness (Positive Psychology Well-being Maximisers and satificers Psychological development stages Principles of psychological teaching Flourishing Cultural differences Flow state)
2022 - University of Oxford, Department for Continuing Education
Contemporary Developments In Coaching (The qualities of the coach The nature of the client The coaching relationship Executive and Managerial Coaching Coaching Research Courage in Coaching Language in Coaching Employee Coachability and Career Progression)
2022 - Cranfield School of Management
Customer Experience Strategy Certification (Customer Experience Strategy Certification)
2020 - Luton Sixth Form College
Four A Levels - Biology (English, German and Business Studies)
2022
Sharon Boyd Skills
- Programme Delivery
- Customer Experience
- IT Service Management
- Service Desk
- Programme Management
- Project Portfolio Management
- Business Process Improvement
- Project Delivery
- PRINCE2
- Project Management
- Lean Six Sigma
- IT Strategy
- Business Transformation
- Service Delivery
- Change Management
- Business Process
- Project Planning
- Strategy
- Requirements Analysis
- PMO
Sharon Boyd Summary
- Sharon Boyd, based in United Kingdom, is currently a MD and Customer Experience Director at MKL CX Ltd. Sharon Boyd brings experience from previous roles at MetaB3E, Customer Institute and Here To Tinpot Two Podcast. Sharon Boyd holds a 2024 - 2025 CIPD Level 7 in Masters Degree in People Managememt, Human Resources Management/Personnel Administration, General @ CIPD Qualifications. With a robust skill set that includes Programme Delivery, Customer Experience, IT Service Management, Service Desk, Programme Management and more. Sharon Boyd has 3 emails on RocketReach.
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