Sharon Bailey Email & Phone Number
Vice President of Customer Service and Experience @ Qurate Retail Group
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Sharon Bailey Location
- Saint Petersburg, FL, US
Sharon Bailey Work
- 2019 -now Vice President of Customer Service and Experience @
- 2017 -now Vice President of Customer Experience and Performance Support @
- 2007 -now VP of Customer Care @
- 1999 -now OVP of Customer Service and VOC @
Sharon Bailey Education
- Odessa State Economics University
Masters (Accounting, Finance)
2006-2011
Sharon Bailey Skills
- Team Building
- Call Centers
- Call Center
- CRM
- Customer Retention
- Customer Satisfaction
- Process Improvement
- Customer Experience
- IVR
- Analytics
- Cross-functional Team Leadership
- Voice of the Customer
- Leadership
- Service Recovery
- Customer Service
- Performance Management
- Workforce Management
- Business Process Improvement
- Coaching
- Leadership Development
- Retail
- Outsourcing
- Strategy
- Vendor Management
- Training
- Forecasting
- Analysis
- Operations Management
- P&L Management
- Team Leadership
- Management
- Brand Loyalty
- E-commerce
- Contact Centers
- Customer Relationship Management (CRM)
Sharon Bailey Summary
- Sharon Bailey, based in Saint Petersburg, FL, US, is currently a Vice President of Customer Service and Experience at Qurate Retail Group. Sharon Bailey brings experience from previous roles at Qurate Retail Group and HSN. Sharon Bailey holds a 2006 - 2011 Masters in Accounting, Finance @ Odessa State Economics University. With a robust skill set that includes Team Building, Call Centers, Call Center, CRM, Customer Retention and more. Sharon Bailey has 3 emails and 3 mobile phone numbers on RocketReach.
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