Sharon Bailey Email & Phone Number
Vice President of Customer Service and Experience @ Qurate Retail Group
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Sharon Bailey Location
- Saint Petersburg, FL, US
Sharon Bailey Work
- 2019 - now Vice President of Customer Service and Experience @
- 2017 - now Vice President of Customer Experience and Performance Support @
- 2007 - now VP of Customer Care @
- 1999 - now OVP of Customer Service and VOC @
Sharon Bailey Education
- Odessa State Economics University
Masters (Accounting, Finance)
2006 - 2011
Sharon Bailey Skills
- Team Building
- Call Centers
- Call Center
- CRM
- Customer Retention
- Customer Satisfaction
- Process Improvement
- Customer Experience
- IVR
- Analytics
- Cross-functional Team Leadership
- Voice of the Customer
- Leadership
- Service Recovery
- Customer Service
- Performance Management
- Workforce Management
- Business Process Improvement
- Coaching
- Leadership Development
- Retail
- Outsourcing
- Strategy
- Vendor Management
- Training
- Forecasting
- Analysis
- Operations Management
- P&L Management
- Team Leadership
- Management
- Brand Loyalty
- E-commerce
- Contact Centers
- Customer Relationship Management (CRM)
Sharon Bailey Summary
- Sharon Bailey, based in Saint Petersburg, FL, US, is currently a Vice President of Customer Service and Experience at Qurate Retail Group. Sharon Bailey brings experience from previous roles at Qurate Retail Group and HSN. Sharon Bailey holds a 2006 - 2011 Masters in Accounting, Finance @ Odessa State Economics University. With a robust skill set that includes Team Building, Call Centers, Call Center, CRM, Customer Retention and more. Sharon Bailey has 5 emails and 3 mobile phone numbers on RocketReach.
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Top Qurate Retail Group Employees
Sandy Conrad
Vice President Integrated Electronics QXH
Saint Petersburg, FL, US
Marlon Osbourne
Strategy and Corporate Development Lead
New York, NY, US
Sharon Bailey
Vice President of Customer Service and Experience
Saint Petersburg, FL, US
Mandi Bagley
Director and DMM QVC and HSN Apparel Merchandising
Clearwater, FL, US
Karen Etzkorn
Chief Information Officer
United States
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