Director, Customer Experience @ (December 2021 - June 2026)
National Accounts Director @ (January 2017 - December 2021)
Director of Customer Service @ (January 2015 - January 2018)
Director of Customer Experience @ (January 2015 - January 2016)
Director of Customer Experience @ (July 2012 - January 2015)
Service Excellence and Patient Experience Manager @ (January 2009 - July 2012)
Customer Satisfaction Program Manager - Global Real Estate and Procurement Services @ (January 2006 - January 2009)
Project Manager @ (January 2002 - January 2006)
Customer Service Supervisor and Controller @ Gart Sports (January 2000 - January 2002)
Technical Support Representative - QuickBooks @ (January 1999 - January 2000)
Sharby Education
University of Nevada, Reno
Bachelor's Degree
2000-2004
University of Arizona 1999-2000
Sharby Skills
Advisory Boards
Business Development
Business Process Improvement
Business Turn-arounds
Change Management
Coaching
Compliance Management
Cross-functional Team Leadership
Customer Centric Solutions
Customer Experience
Customer Experience Design
Customer Experience Management
Customer Insight
Customer Satisfaction
Customer Service
Event Planning
Franchise Consulting
Franchising
Healthcare
Healthcare Information Technology
Hospitals
Leadership
Leadership Development
Lean Process Improvement
Lean Six Sigma
Management
New Service Development
Patient Advocacy
Patient Satisfaction
Performance Management
Process Improvement
Product Development
Program Development
Program Management
Project Management
Public Speaking
Quality Patient Care
Six Sigma
Six Sigma Green Belt
Strategic Planning
Strategy
Team Building
Team Leadership
Training
User Experience Design
User Experience Testing
Vendor Management
Business Turn Arounds
Cross Functional Team Leadership
Negotiation
Real Estate
Sharby Summary
Sharby, based in Chandler, AZ, US, is currently a Vice President, Consumer Experience at Plexus Worldwide. Sharby brings experience from previous roles at Voya Financial and Re-Bath, LLC. Sharby holds a 2000 - 2004 Bachelor's Degree @ University of Nevada, Reno. With a robust skill set that includes Advisory Boards, Business Development, Business Process Improvement, Business Turn-arounds, Change Management and more. Sharby has 2 emails and 3 mobile phone numbers on RocketReach.
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