Sharad Sachdev Email & Phone Number
Head - Customer Life Cycle Management @ BANKIT
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Sharad Sachdev Location
- New Delhi, DL, IN
Sharad Sachdev Work
- Head - Customer Life Cycle Management @ (December 2025 - Present)
- Head - Customer Support @ (August 2024 - December 2025)
- Project Manager @ Germanuium Technologies Ltd (Former Caretel Infotech Ltd.) (November 2016 - August 2024)
- Senior Manager - Operations (Center Head, Shared Services) @ Dr ITM Limited (August 2014 - October 2016)
- Sr. Manager - Customer Service Operations (Customer On-boarding Process Head for TTL) @ (January 2011 - September 2013)
- Sr. Manager - Customer Service Delivery @ (May 2007 - December 2010)
- Asst Manager - Credit and Risk @ (April 2006 - May 2007)
- Asst Manager - Collection and Verification @ (November 2004 - March 2006)
- Assistant Manager - Collections and Risk @ (December 2002 - November 2004)
- Sr. Officer - Finance and CSD @ Escotel Mobile Communication Ltd. (June 2002 - December 2002)
- Officer - Finance and CSD @ Escotel Mobile Communication Limited (July 1999 - June 2002)
- Asst. Accounts Officer @ Dewan Group of Industries (January 1995 - July 1999)
Sharad Sachdev Education
- National Institute of Management
MBA (CRM & Telecom)
2008-2010 - Deva Nagri Degree College
B.Com (Commerce)
1990-1993 - Aarkey Academy 1975-1986
- CCS University
Bachelor of Commerce
- National Institute Of Management
Master of Business Administration
Sharad Sachdev Skills
- AI for Business Analysis
- AWS Security
- Accounts Receivable (AR)
- Amazon Web Services (AWS)
- Artificial Intelligence (AI)
- Automation
- BPO
- Banking
- Budgetary Control
- Business Analysis
- Business Planning
- Business Process
- Business Strategy
- CDMA
- CRM
- Channel Partners
- Channel Sales
- Competitive Analysis
- Competitive Assessment
- Conflict Resolution
- Contact Center Operations
- Critical Thinking
- Cross-functional Coordination
- Cross-functional Team Leadership
- Customer Experience
- Customer Lifecycle Management
- Customer Quality
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Analysis
- Distributed Team Management
- Employee Engagement
- Finance
- Financial Analysis
- GSM
- KYC Verification
- Key Account Management
- Key Performance Indicators
- Leadership
- MIS
- Managed Services
- Management
- Management Information Systems (MIS)
- Microsoft Copilot
- Microsoft Excel
- Mobile Devices
- Operational Efficiency
- Operations Management
- Outsourcing
- Performance Management
- Pre-sales
- Product Management
- Product Marketing
- Project Management
- Quality Assurance
- Relationship Management
- Revenue Assurance
- Sales Operations
- Service Activation
- Service Delivery
- Service Operation
- Service Operations
- Service-Level Agreements (SLA)
- Sla
- Strategic Thinking
- Strategy
- Support Management
- Team Leadership
- Team Management
- Telecommunications
- Training
- VAS
- Value-Added Services (VAS)
- Vendor Management
- Wireless
Sharad Sachdev Summary
- Sharad Sachdev, based in New Delhi, DL, IN, is currently a Head - Customer Life Cycle Management at FindiBANKIT. Sharad Sachdev brings experience from previous roles at Ikeda LTD, Germanuium Technologies Ltd (Former Caretel Infotech Ltd.), Dr ITM Limited and Tata Teleservices Ltd.. Sharad Sachdev holds a 2008 - 2010 MBA in CRM & Telecom @ National Institute of Management. With a robust skill set that includes AI for Business Analysis, AWS Security, Accounts Receivable (AR), Amazon Web Services (AWS), Artificial Intelligence (AI) and more. Sharad Sachdev has 2 emails and 1 mobile phone numbers on RocketReach.
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