Shannon Nicklas Email & Phone Number
Intake Specialist @ Old Colony Hospice & Palliative Care, 501(c)3
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Shannon Nicklas Location
- Bridgewater, MA, US
Shannon Nicklas Work
- Intake Specialist @ (March 2025 - Present)
- Premier Account Manager @ (March 2023 - March 2025)
- KI Kinetic-Wholesale Admin @ (June 2000 - March 2023)
- Wholesale Account Manager @ (June 2000 - March 2023)
- Wholesale Coordinator @ (June 2000 - March 2023)
- Billing Analyst-Team Lead @ (June 2000 - December 2022)
- Billing Resolution Specialist @ (June 2000 - December 2022)
- Supervisor CS and MAC and Billing @ (June 2000 - December 2022)
- Customer Service Supervisor @ People's Savings Bank (May 1999 - June 2000)
- Loan Processor @ Bank of Boston (January 1994 - January 1999)
- Army National Guard @ 272 Chemical Company (September 1993 - September 1997)
- NBC Specialist @ (March 1993 - March 1997)
Shannon Nicklas Education
- Southern New Hampshire University
Bachelor of Science - BS (Criminal Justice and Corrections)
2020-2023 - Southern New Hampshire University
Bachelor of Science - BS (Member of The National Society of Leadership and Success Member of Alpha Sigma Lambda Honor Society)
2020-2022 - Stonehill College 1993-1993
- Fontbonne Academy
High School Diploma (National Honor Society Multi-Cultural Society)
1988-1992 - Southern New Hampshire University
Bachelor of Science - BS (The National Society of Leadership and Success Alpha Sigma Lambda Latin Honors Summa Cum Laude)
Shannon Nicklas Skills
- Business Relationship Management
- Sensitive Information
- Interpersonal Communication
- Internal Communications
- Customer Satisfaction
- Presentations
- Confidentiality
- Customer Retention
- Client Relations
- Quality Assurance
- Corrective Actions
- Multitasking
- Critical Thinking
- Attention to Detail
- Data Entry
- Timelines
- Relationship Building
- Problem Solving
- Organization Skills
- Dispute Resolution
- Customer Service Representatives
- Invoicing
- Unified Communications
- Written Communication
- Customer Service Operations
- Administration
- Software as a Service (SaaS)
- Troubleshooting
- Spreadsheets
- Time Management
- Interpersonal Skills
- Soft Skills
- Teamwork
- Project Management
- Customer Service Management
- English
- Customer Service
- Microsoft Word
- Accounting
- Communication
- Business Analysis
- Customer Relationship Management (CRM)
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Account Management
- Sales
- Microsoft Office
- Leadership
- Wireless
- Telecommunications
- VoIP
- Managed Services
- Call Centers
- Telephony
- Management
- Direct Sales
- Voice over IP (VoIP)
Shannon Nicklas Summary
- Shannon Nicklas, based in Bridgewater, MA, US, is currently a Intake Specialist at Old Colony Hospice & Palliative Care, 501(c)3. Shannon Nicklas brings experience from previous roles at Spectrotel and Windstream. Shannon Nicklas holds a 2020 - 2023 Bachelor of Science - BS in Criminal Justice and Corrections @ Southern New Hampshire University. With a robust skill set that includes Business Relationship Management, Sensitive Information, Interpersonal Communication, Internal Communications, Customer Satisfaction and more. Shannon Nicklas has 2 emails and 2 mobile phone numbers on RocketReach.
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