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Shannon Knapp Location
Sydney, NSW, AU
Shannon Knapp Work
Founder and Director @ SKNapp Consulting (January 2015 - Present)
HSMAI Asia Pacific Advisory Board and Certified HSMAI Trainer in Revenue, Distribution and Reservations @ (January 2016 - Present)
Director Revenue and Distribution, Franchise and Strata @ (May 2012 - December 2014)
Director Revenue and Distribution, Mirvac Hotels and Resorts @ (March 2006 - May 2012)
Reservations Services, Training and Contact Center Manager @ (January 1999 - January 2004)
Training and Distribution and Reservations Services Manager @ Carlson Companies (January 1997 - January 2004)
Reservations Service Manager @ Radisson Hotels Asia Pacific (January 1998 - January 2000)
Training Supervisor @ (January 1996 - January 1998)
Training Supervisor, Revenue and Distribution @ Carlson Hospitality (January 1996 - January 1997)
Reservations and Yield Manager @ Radisson Suite Resort on Sand Key (January 1991 - January 1996)
Shannon Knapp Education
The University of Sydney Business School
Business Case & Project Management
2015-2015
St. Petersburg College 1989-1991
Shannon Knapp Skills
Amadeus GDS
Boutique Hotels
Budgets
Call Center Administration
Call Center Development
Call Centers
Call center start-up
Contact Center Consulting
Contract Negotiation
Customer Service
Distribution
Distribution Strategies
Food & Beverage
Front Office
GDS
Guest Service Management
Hospitality
Hospitality Industry
Hospitality Management
Hotel Administration
Hotel Booking
Hotel Management
Hotels
Incentive Programs
Leisure
Lodging
MICROS
Management
OnQ
Online Travel
Opening Hotels
Opera
Pre-opening
Pre-opening experience
Property Management Systems
Quality Assurance
Reservation
Reservations
Resorts
Restaurants
Revenue Analysis
Revenue Forecasting
Rooms Division
Rooms Division Management
Sabre
Tourism
Training
Travel Management
Yield Management
Food and Beverage
Pre Opening Experience
Pre Opening
Shannon Knapp Summary
Shannon Knapp, based in Sydney, NSW, AU, is currently a Founder and Director at SKNapp Consulting. Shannon Knapp brings experience from previous roles at HSMAI Asia Pacific, Accor, Mirvac Hotels & Resorts and Carlson Rezidor Hotel Group. Shannon Knapp holds a 2015 - 2015 Business Case & Project Management @ The University of Sydney Business School. With a robust skill set that includes Amadeus GDS, Boutique Hotels, Budgets, Call Center Administration, Call Center Development and more. Shannon Knapp has 1 emails on RocketReach.
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