Shannon Gonzalez's Location
Hurst, TX, US
Shannon Gonzalez's Work
- Workforce Management Planning @ Northrop Grumman
- Workforce Management Supervisor @ BlackBerry
- Scheduling Optimizaton Analyst @ Hotels.com
- Supervisor Workforce Management @ Sprint
- Supervisor Operations Management @ Specialized Association Services
Shannon Gonzalez's Education
- Arlington Court Reporting College
(Court Reporting Basics)
1989 - 1991
Shannon Gonzalez's Skills
- Customer Experience
- Process Scheduler
- Team Building
- Documentations
- Call Center
- Avaya
- Customer Retention
- Forecasting
- Troubleshooting
- Customer Satisfaction
Shannon Gonzalez's Summary
Shannon Gonzalez, based in Hurst, TX, US, is currently a Workforce Management Planning at Northrop Grumman Corporation, bringing experience from previous roles at Research In Motion, Hotels.com, Sprint and Specialized Association Services. Shannon Gonzalez holds a 1989 - 1991 Arlington Court Reporting College. With a robust skill set that includes Customer Experience, Process Scheduler, Team Building, Documentations, Call Center and more, Shannon Gonzalez contributes valuable insights to the industry. Shannon Gonzalez has 1 email on RocketReach.
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