Shannon Eernisse Email & Phone Number
Senior Director @ Newrez Servicing
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Shannon Eernisse Location
- Irving, TX, US
Shannon Eernisse Work
- Senior Director @ (August 2023 - Present)
- Assistant Vice President - Contact Center Strategies @ (December 2016 - August 2023)
- Senior Manager @ (September 2013 - December 2016)
- Senior Manager @ (September 2013 - December 2016)
- Assistant Vice President @ Caliber Home Loans / Newrez (December 2016 - August 2023)
- Infrastructure Manager @ (July 2008 - August 2013)
Shannon Eernisse Skills
- Change Management
- Contact Center Operations
- Contact Center Management
- Customer Experience
- Vendor Management
- Call Centers
- Process Improvement
- Management
- Project Management
- Data Center
- Telecommunications
- Customer Service
- Analysis
- Leadership
- Advising Clients
- Analytics
- Artificial Intelligence (AI)
- Back-end Operations
- Business Architecture
- Business Requirements
- Career Strategist
- Cloud Migration
- Cloud Strategy
- Contact Center Optimization
- Contact Center Technology
- Contact Center Transformation
- Contact Centers
- Contact Strategies
- Contract Management
- Coordinating Meetings
- Corporate Governance
- Cross-functional Partnerships
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience Transformation
- Customer Lifecycle Management
- Customer-Premises Equipment (CPE)
- Data Center Management
- Data-driven Decision Making
- Desktop Computers
- Desktop Deployment
- Digital Innovation
- Digital Transformation
- Executive Leadership
- Federal & State Regulatory Compliance
- Hardware
- Help Desk Implementation
- High Performance Teams
- IT Transformation
- Intelligent Call Routing
- Interact with All Levels Of Management
- Inventory Management
- Leadership Consulting
- Marketing Automation
- Mobile Platforms
- Network Monitoring Tools
- New Hire Processes
- Operational Compliance
- Operational Excellence
- Organization Skills
- Patch Management
- Planning Budgeting & Forecasting
- Project Change Management
- Request for Proposal (RFP)
- Revenue & Profit Growth
- SIP Trunking
- Salesforce.com Consulting
- Servers
- Speech Recognition
- Strategic Growth
- Strategic Planning for Growth
- Strategy
- System Monitoring
- Technology Enabled Business Transformation
- Technology Leadership
- Telecom Infrastructure
- Telephony
- Ticket Operations
- VoIP protocols SIP
- Voice Platforms
- Warehouse Automation
- Workforce Management
- Workforce Optimization (WFO)
Shannon Eernisse Summary
- Shannon Eernisse, based in Irving, TX, US, is currently a Senior Director at Newrez Servicing. Shannon Eernisse brings experience from previous roles at Caliber Home Loans and Caliber Home Loans / Newrez. With a robust skill set that includes Change Management, Contact Center Operations, Contact Center Management, Customer Experience, Vendor Management and more. Shannon Eernisse has 2 emails and 1 mobile phone numbers on RocketReach.
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