Customer Care Specialist @ (December 2019 - June 2021)
Lead Generator @ (June 2019 - December 2019)
Assistant Teacher @ (January 2019 - April 2019)
Intern HR Assistant @ (June 2016 - August 2017)
Shania O. Education
Emilio Aguinaldo College
Bachelor's degree
2015-2018
Shania O. Skills
Key Account Management
Product Adoption
Customer Product Training
Constructive Feedback
Presentations
Google Sheets
Operations
Technical Documentation
Quality Assurance
B2
Confidentiality
Task Management
Data Reporting
Training Programs
Performance Reviews
New Hire Orientations
Moderating
Communication
Customer Relations
SOP Development
Coaching & Mentoring
Coaching
Decision-Making
Online Support
Troubleshooting
CRM Software
Identifying New Opportunities
Team Performance
Resolving Issues
Multitasking
Upselling
Support Management
Customer Service Management
Chat
Critical Thinking
Identifying Trends
People Management
Outbound Sales
Call Logging
Operations Management
Customer-Focused Service
Customer Success
Interpersonal Skills
Team Leadership
Analytical Skills
Technical Support
Customer Interaction
Skill Development
Easily Adaptable
Leadership
Renewals
Client Relations
Skilled Multi-tasker
Attention to Detail
Startups
Creative Problem Solving
Problem Solving
Onboarding
Post-Sales Support
Client Onboarding
Customer Engagement
Customer Relationship Management (CRM)
Reporting & Analysis
SaaS
Account Management
Customer Retention
Customer Experience Analysis
Inbound Lead Generation
Document Management
Administrative Assistance
Teaching
Teaching Reading
Teacher Training
Encoding
Customer Satisfaction
Microsoft Word
Team Management
Time Management
Customer Service
Assistants
Customer Support
B2B Software
Business-to-Business (B2B)
Client Services
Customer Service Operations
Data Analytics
Key Performance Indicators
Online Moderation
Presentation Skills
Relationship Building
SaaS Sales
Service Quality
Software Testing
Shania O. Summary
Shania O., based in Philippines, is currently a Client Success Manager at Bossjob. Shania O. brings experience from previous roles at HR Marketing Solutions, Kumon Philippines and Emilio Aguinaldo College. Shania O. holds a 2015 - 2018 Bachelor's degree @ Emilio Aguinaldo College. With a robust skill set that includes Key Account Management, Product Adoption, Customer Product Training, Constructive Feedback, Presentations and more. Shania O. has 3 emails on RocketReach.
Looking for a different Shania O.?
Find contact details for 700 million professionals.