Shane Wood Email & Phone Number
ITSM Specialist @ Informatech Pty Ltd
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Shane Wood Location
- Canberra, ACT, AU
Shane Wood Work
- ITSM Specialist @ (November 2025 - Present)
- Service Delivery Manager @ (April 2017 - May 2024)
- Service Delivery Manager - Service Operations @ (May 2016 - April 2017)
- IT Service Continuity Manager @ Lockheed Martin Australia Pty Ltd (August 2015 - May 2016)
- Incident Manager @ Lockheed Martin Australia Pty Ltd (June 2014 - August 2015)
- ITIL Operations Manager @ (September 2013 - May 2014)
- Capacity Manager @ (January 2011 - September 2013)
- Mainframe z and OS System Programmer @ (November 2006 - January 2011)
- Midrange Infrastructure Support Team Lead @ (June 2004 - November 2006)
- Midrange Wintel Engineer @ (November 2003 - June 2004)
- IT Service Desk Team Lead @ (May 2001 - November 2003)
- IT Service Desk Analyst @ (April 2000 - May 2001)
Shane Wood Education
- Canberra Institute of Technology
Shane Wood Skills
- ITIL Version 3 Foundation Certificate
- ITIL Version 3 Intermediate Certificate Planning, Protection and Optimization
- ITIL
- DNS
- Capacity Management
- Configuration Management
- Incident Management
- Change Management
- Problem Management
- Service Desk Management
- Team Leadership
- Team Management
- IBM Mainframe
- Mainframe
- Customer Service
- Windows Server
- Microsoft Office
- Microsoft Technologies
- IT Service Management
- IT Service Delivery
- SQL
- IBM Tivoli
- z/OS
- ITIL Certified
- ITIL v3 Foundations Certified
- Service Management
- Capacity Planning
- Technical Support
- Service Delivery
- Service Desk
- Procedure Development
- Infrastructure
- IT Strategy
- Information Technology
- Sales
- Service Operations
- Operations
- Protection And Optimization
- Itil Version 3 Intermediate Certificate Planning
- Management
- Project Management
Shane Wood Summary
- Shane Wood, based in Canberra, ACT, AU, is currently a ITSM Specialist at Informatech Pty Ltd. Shane Wood brings experience from previous roles at NRI Australia & New Zealand, Leidos and Lockheed Martin Australia Pty Ltd. Shane Wood holds a Canberra Institute of Technology. With a robust skill set that includes ITIL Version 3 Foundation Certificate, ITIL Version 3 Intermediate Certificate Planning, Protection and Optimization, ITIL, DNS, Capacity Management and more. Shane Wood has 1 emails and 1 mobile phone numbers on RocketReach.
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