Shane O'Connell Email & Phone Number
Head of Enterprise Service Management (ESM) and Global Business Services (GBS) @ Robert Walters
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Shane O'Connell Location
- Singapore
Shane O'Connell Work
- 2025 - now Head of Enterprise Service Management (ESM) and Global Business Services (GBS) @
- 2018 - 2025 Head of Service Management Office (SMO) @
- 2018 - 2018 IT Change Manager, APAC @
- 2016 - 2018 Service Desk Manager, APAC @
- 2015 - 2016 IT Operations @
- 2007 - 2014 IT Manager (APAC) @
- 2005 - 2006 IT Manager (Germany) @
- 2001 - 2003 IT Manager @
Shane O'Connell Education
- University College Dublin
Master of Science (MSc) (Business Administration and Management, General)
2010 - 2012 - Dún Laoghaire Institute of Art, Design and Technology
Diploma (Information Technology)
1994 - 1996 - Microsoft
MCP (Windows Desktop and Server Operating Systems)
Shane O'Connell Skills
- Jira Service Management
- Design
- Agile
- IT Experience Management
- Problem Solving
- Stakeholder Management
- Service-Level Agreements (SLA)
- Key Performance Indicators
- IT Service Management
- Service Desk Management
- Process Improvement
- IT Management
- Technical Analysis
- ITIL
- Project Management
- Vendor Management
- Business Process Improvement
- ITSM
- Business Analysis
- ITIL Certified
- Change Management
- Virtual Teams
- Technical Recruiting
- Citrix
- Training
- Information Technology
- PMO
- IT Infrastructure Management
- Business Development
- IT Service Delivery
- SQL
- Servers
- Microsoft Word
- Microsoft Office
- It Business Analysis
- Amazon Web Services Aws
- PowerPoint
- CSI
- Data Analysis
- Localization
- AutoCAD
- BMC Remedy Ticketing System
- Strategic Planning
Shane O'Connell Summary
- Shane O'Connell, based in Singapore, is currently a Head of Enterprise Service Management (ESM) and Global Business Services (GBS) at Robert Walters. Shane O'Connell brings experience from previous roles at Robert Walters. Shane O'Connell holds a 2010 - 2012 Master of Science (MSc) in Business Administration and Management, General @ University College Dublin. With a robust skill set that includes Jira Service Management, Design, Agile, IT Experience Management, Problem Solving and more. Shane O'Connell has 3 emails and 2 mobile phone numbers on RocketReach.
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