Shane Kinahan Email
Chief Executive Officer - PCF-1 and PCF-8 @ Yes Insurance
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Shane Kinahan Location
- Dublin, IE
Shane Kinahan Work
- 2024 -now Chief Executive Officer - PCF-1 and PCF-8 @
- 2023 -2024 Consultant - Start-up @ Shane Kinahan Consultancy
- 2022 -2023 Head of Customer Europe - PCF-42 @
- 2021 -2022 Chief Operating Officer- PCF-42 @
- 2020 -2021 Head of Operations @
- 2015 -2020 Head of Contact Centre and Home and Motor Product Owner @
- 2014 -2015 Head of CRM @
- 2013 -2014 European Hub Manager @ SouthWestern BPO
- 2011 -2013 Service Delivery Manager @ SouthWestern BPO
- 2008 -2011 Operations Manager @ Capita Customer Solutions
- 2010 -2010 Operations Manager @ Capita Customer Solutions
- 2005 -2008 Various Roles @
Shane Kinahan Education
- Irish Management Institute
Postgraduate Diploma Level 9 (Postgraduate Diploma in Innovation & Strategy (Level 9))
2013-2014 - Institute of Technology, Carlow
Newtorking and Optical Communications (Newtorking and Optical Communications)
2002-2005
Shane Kinahan Skills
- Outsourcing
- Service Delivery
- BPO
- Call Centers
- CRM
- Contact Centers
- Performance Management
- Workforce Management
- Customer Experience
- Business Analysis
- Business Transformation
- Business Process Improvement
- Account Management
- Team Management
- Change Management
- Operations Management
- Customer Service
- Process Improvement
- Transition Management
- Management
- Shared Services
- Project Delivery
- Sla
- New Business Development
- Offshoring
- Team Leadership
- Stakeholder Management
- Vendor Management
- ITIL
- Employee Engagement
- Call Center
- Customer Experience Management
- Strategy
- Leadership
- Business Strategy
- Project Management
- Sales
- Nego
- Business Process
- Sales Process
- Educational Technology
- P&l
- Training
- Program Management
- Sales Management
- Offshore Drilling
- Pre Sales
- Customer Ex
- Data
- Microsoft Excel
- Human Resources Information Systems Hris
- Finacial
- Human Resources Information Systems
Shane Kinahan Summary
- Shane Kinahan, based in Dublin, IE, is currently a Chief Executive Officer - PCF-1 and PCF-8 at Yes Insurance. Shane Kinahan brings experience from previous roles at Shane Kinahan Consultancy and Cover-More Group. Shane Kinahan holds a 2013 - 2014 Postgraduate Diploma Level 9 in Postgraduate Diploma in Innovation & Strategy (Level 9) @ Irish Management Institute. With a robust skill set that includes Outsourcing, Service Delivery, BPO, Call Centers, CRM and more. Shane Kinahan has 2 emails on RocketReach.
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