Shane Gilbert Email
Service Desk Analyst @ Slipstream IT
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Shane Gilbert Location
- San Francisco, CA, US
Shane Gilbert Work
- Service Desk Analyst @ (July 2022 - Present)
- Subject Matter Expert @ (December 2021 - July 2022)
- Customer Technical Support @ (March 2021 - December 2021)
- Food Preparation Worker and Customer Service Representative @ (May 2017 - February 2021)
Shane Gilbert Education
- Western Governors University
Bachelor of Science - BS (Information Technology)
2020-2022 - Cabrillo College
Associate of Science - AS (Computer Support Specialist)
Shane Gilbert Skills
- Account Security
- Active Directory
- Carbonite
- Cisco Duo
- Cisco IOS
- Cisco Identity Services Engine (ISE)
- Computer Hardware Troubleshooting
- Computer Reimaging
- Computer Repair
- Confluence
- ConnectWise Control
- Customer Experience
- Customer Service
- Dell PowerEdge Servers
- EVE-NG
- Fortinet
- Freshdesk
- Freshservice ITSM
- G-Suite
- Hardware Deployments
- IT Operations
- IT Service Management
- ITIL
- Identity and Access Management (IAM)
- Jamf
- Jira
- Lenovo
- Linux
- MacOS
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Office
- Mimecast
- N-Central
- Network Access Control (NAC)
- Network Troubleshooting
- Okta
- Palo Alto Networks
- Powershell
- Proofpoint
- Salesforce
- Salesforce.com
- ServiceNow
- SharePoint
- Software Troubleshooting
- Sophos
- Splashtop
- Technical Support
- Troubleshooting
- VMWare ESXi
- VMware
- Virtual Machines
- Virtual Private Network (VPN)
- Windows
- Windows Server
- Zoom
Shane Gilbert Summary
- Shane Gilbert, based in San Francisco, CA, US, is currently a Service Desk Analyst at Slipstream IT. Shane Gilbert brings experience from previous roles at Service Response Partners, LLC and Whole Foods Market. Shane Gilbert holds a 2020 - 2022 Bachelor of Science - BS in Information Technology @ Western Governors University. With a robust skill set that includes Account Security, Active Directory, Carbonite, Cisco Duo, Cisco IOS and more.
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