Shane Dickenson Email & Phone Number
Director, Global Service Delivery @ William Blair
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Shane Dickenson Location
- Chicago, IL, US
Shane Dickenson Work
- 2022 -now Director, Global Service Delivery @
- 2022 -2022 Director of Service Delivery Management @
- 2019 -2022 IT Service Delivery Lead, BDO Digital @
- 2016 -2019 IT Service Delivery Manager - The Americas @
- 2014 -2016 Global Service Delivery Manager @
- 2012 -2014 Healthcare Deployment Specialist @
- 2010 -2012 Volumetric Reporting Co-ordinator (SC Clearance) @
- 2012 -2012 Project Manager (SC Clearance) @
- 2011 -2011 Service Availability Manager @
- 2010 -2011 Continuous Improvement Manager (SC Clearance) @
- 2008 -2011 Added Value Team and Remote Resolution Team (SC Clearance) @
- 2007 -2008 Service Desk Analyst (SC Clearance) @
Shane Dickenson Education
- Netherthorpe School
High School
1993-1999
Shane Dickenson Skills
- Service Delivery
- ITIL
- IT Service Management
- CRM
- Management
- Service Management
- Outsourcing
- Project Delivery
- Project Management
- System Deployment
- IT Outsourcing
- IT Operations
- IT Strategy
- Process Improvement
- Project Planning
- Service Improvement
- Service Desk
- Business Analysis
- Customer Service
- Continuous Improvement
- Customer Satisfaction
- Transition Management
- Active Directory
- Business Intelligence
- Lotus Notes
- Knowledge Management
- System Administration
- VMware
- Help Desk Support
- Business Continuity
- Windows
- Service Level Agreements
- EMIS
- Data Security
- Manage Client Relationships
- Software Documentation
- Networking
- Sla
- MS Project
- Leadership
- Managed Services
- Telecommunications
- Information Technology
- Strategy
- Account Management
- Business Process Improvement
- Salesforce.com
- Microsoft Office
- Team Leadership
- Problem Management
- Team Building
- Change Management
- Resource Management
- Secure Remote Access
- Business Process
- Vendor Management
- ITIL v3 Foundations Certified
- Operations
- Lean Manufacturing
- Customer Relationship Management Crm
- Requirements Analysis
- BSS
- IT Management
- Systmone
- Customer Relationship Management
Shane Dickenson Summary
- Shane Dickenson, based in Chicago, IL, US, is currently a Director, Global Service Delivery at William Blair. Shane Dickenson brings experience from previous roles at Ascend Technologies, BDO USA, LLP, Dyson and Truphone. Shane Dickenson holds a 1993 - 1999 High School @ Netherthorpe School. With a robust skill set that includes Service Delivery, ITIL, IT Service Management, CRM, Management and more. Shane Dickenson has 1 mobile phone numbers on RocketReach.
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