Shane Bennett Email & Phone Number
Sr. Director, Customer Care and Technical Support @ Accuris
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Shane Bennett Location
- Salt Lake City, UT, US
Shane Bennett Work
- 2025 -now Sr. Director, Customer Care and Technical Support @
- 2024 -2025 Lead Consultant @ Bountiful Hormone and Wellness
- 2022 -2023 VP Global Customer Escalations @ Trellix/FireEye
- 2019 -2022 VP Customer Support @ Trellix/FireEye
- 2013 -2019 Sr Director and Director Customer Support @ Trellix/FireEye
- 2012 -2013 Customer Support Manager @
- 2011 -2012 Customer Support Manager @ Symantec/PGP Corporation
- 2010 -2011 Critical Situation Manager @ Symantec/PGP Corporation
- 2009 -2010 Customer Support Operations Manager (Escalations and Training and KB) @ Symantec/PGP Corporation
- 2009 -2009 Customer Support Manager @ Symantec/PGP Corporation
- 2006 -2009 Platinum Support Engineer and Team Lead @ Symantec/PGP Corporation
- 2005 -2006 System Security Engineer @
- 2002 -2003 Software Engineer @
Shane Bennett Education
- The University of Tulsa
Masters (Computer Science - Computer Security)
2003-2004 - Brigham Young University
Bachelor's degree (Management Information Systems)
1994-2001 - Tri-Center High School
High School Diploma
1990-1994
Shane Bennett Skills
- Technical Support
- Customer Success
- Customer Experience
- Customer Service
- Customer Service Operations
- Customer Satisfaction
- Team Leadership
- Team Management
- Conflict Resolution
- Service-Level Agreements (SLA)
- 24x7 Production Support
- Customer Follow-Up
- Strategic Accounts
- Defining Requirements
- Coaching
- C-Level Relationships
- Executive Presentation Skills
- Cost Efficiency
- Statistical Data Analysis
- Reporting & Analysis
- Product Quality
- Team Building
- Management
- Customer Relationship Management (CRM)
- Communication
- Cross-functional Team Leadership
- Strategy
- Key Performance Indicators
- Enterprise Software
- Troubleshooting
- CISSP
- Security
- Networking
- Computer Security
- SaaS
- Network Security
- Unix
- Storage
- Cloud Computing
- Virtualization
- Firewalls
- SQL
- Encryption
- Information Security
- VMware
- Linux
- TCP/IP
- IPS
- Operating Systems
- IT Management
- PKI
- Servers
- Vendor Management
- Active Directory
- VPN
- Testing
- System Administration
- Databases
- Data Center
- Disaster Recovery
- Solaris
- IDS
- Identity Management
- DLP
- DNS
- ITIL
- VMware ESX
- Cisco Technologies
- Integration
- SAN
- Network Administration
- Microsoft Exchange
- Windows Server
- PGP
- IT Service Management
- Manufacturing
- EMC
- Microsoft Excel
- Engineering
Shane Bennett Summary
- Shane Bennett, based in Salt Lake City, UT, US, is currently a Sr. Director, Customer Care and Technical Support at Accuris. Shane Bennett brings experience from previous roles at Bountiful Hormone and Wellness and Trellix/FireEye. Shane Bennett holds a 2003 - 2004 Masters in Computer Science - Computer Security @ The University of Tulsa. With a robust skill set that includes Technical Support, Customer Success, Customer Experience, Customer Service, Customer Service Operations and more. Shane Bennett has 4 emails and 2 mobile phone numbers on RocketReach.
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