Shaimaa Aly Email
Head of Customer Experience @ Bosta
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Shaimaa Aly Location
- Egypt
Shaimaa Aly Work
- Head of Customer Experience @ (March 2025 - Present)
- Middle East Customer Experience Manager @ (September 2021 - March 2025)
- Regional Quality and Compliance Manager @ (July 2019 - August 2021)
- Call Center Operations Manager @ (March 2017 - June 2019)
- Quality Supervisor @ (May 2014 - June 2016)
- Onsite coaching Team Leader @ (June 2013 - April 2014)
- Knowledge Management Instructor @ (November 2012 - June 2013)
- Quality Coach @ (May 2011 - October 2012)
- International call center adviser @ (February 2010 - May 2011)
- Telemarketing Representative @ Ameco tech (August 2008 - January 2010)
- Administrator @ Egymst (May 2007 - May 2008)
Shaimaa Aly Education
- Al alsun
Licentiate degree (English language)
2008-2009 - Ain Shams University
Al-Alsun (English Language and Literature/Letters)
- Ain Shams University
Licentiate degree (English Language and Literature/Letters)
Shaimaa Aly Skills
- Microsoft Office
- Team Leadership
- Public Speaking
- PowerPoint
- Research
- Telecommunications
- Call Centers
- Customer Experience
- Team Management
- Customer Satisfaction
- Sales
- Customer Service
- Performance Management
- Training
- Teamwork
- Management
- Negotiation
- Time Management
- Leadership
- Project Planning
- Microsoft Excel
- Customer Relationship Management Crm
- Team Building
- Customer Retention
- Communication
- Business Development
- Microsoft Word
- Leadership Development
- Employee Training
- Project Management
- Coaching
- Customer Relationship Management
Shaimaa Aly Summary
- Shaimaa Aly, based in Egypt, is currently a Head of Customer Experience at Bosta. Shaimaa Aly brings experience from previous roles at Amazon, fetchr and Vodafone. Shaimaa Aly holds a 2008 - 2009 Licentiate degree in English language @ Al alsun. With a robust skill set that includes Microsoft Office, Team Leadership, Public Speaking, PowerPoint, Research and more. Shaimaa Aly has 1 emails on RocketReach.
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