Shady Amer Email & Phone Number
CEO and Managing Director @ Outsourcing Skill
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Shady Amer Location
- Egypt
Shady Amer Work
- 2017 -now CEO and Managing Director @
- 2019 -2021 CEO and Co-founder @
- 2016 -2017 Call Centre Manager @
- 2010 -2016 Call Center Manager @
- 2007 -2010 Communication Specialist @
- 2004 -2007 Call Center Agent @
Shady Amer Education
- Helwan University Cairo
Bachelors (Zoology, Chemistry)
1998-2002
Shady Amer Skills
- Active Directory
- Call Centers
- Project Management
- Customer Experience
- System Administration
- English
- Time Management
- Integration
- Team Management
- Call Center
- Team Leadership
- Customer Satisfaction
- Telecommunications
- Troubleshooting
- Contact Centers
- Service Delivery
- Leadership
- Customer Service
- Management
- Outsourcing
- BPO
- Project Planning
- Performance Management
- CRM
- Vendor Management
- Customer Retention
- Business Analysis
- Teamwork
- Team Building
- Training
- Operations Management
- Microsoft Office
- GSM
- Process Improvement
- Analysis
- Business Development
- Sales
- Negotiation
- Technical Support
- Coaching
- Recruiting
- Strategy
- Human Resources
- Mobile Devices
- Account Management
Shady Amer Summary
- Shady Amer, based in Egypt, is currently a CEO and Managing Director at Outsourcing Skills. Shady Amer brings experience from previous roles at Sectors, Universal Payment Services (UPS Kuwait), HI-Connect and Etisalat. Shady Amer holds a 1998 - 2002 Bachelors in Zoology, Chemistry @ Helwan University Cairo. With a robust skill set that includes Active Directory, Call Centers, Project Management, Customer Experience, System Administration and more. Shady Amer has 2 emails and 3 mobile phone numbers on RocketReach.
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Top Outsourcing Skill Employees
Islam Nasser
Real Time Analyst
Giza, Giza Governorate, EG
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