Shabir Deen Email & Phone Number
Delivery Head - Asia @ Verdentra
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Shabir Deen Location
- Colombo, WP, LK
Shabir Deen Work
- Delivery Head - Asia @ (January 2025 - Present)
- Vice President Delivery @ (June 2022 - January 2025)
- Senior Director | Marketplace and e-Commerce @ (January 2022 - June 2022)
- Director | Marketplace and e-Commerce @ (June 2018 - January 2022)
- Head of Delivery @ (August 2017 - May 2018)
- Manager | Delivery Management @ (June 2016 - June 2017)
- Associate Manager | Delivery Management @ (June 2013 - June 2016)
- Senior Consultant | Delivery Management @ (December 2012 - June 2014)
- Manager | Operations @ Aegis Services Lanka (Pvt) Ltd. (January 2012 - December 2012)
- Assistant Manager | Operations @ Aegis Services Lanka (Pvt) Ltd. (December 2009 - January 2012)
- Senior Executive | Mobile Finance SBU @ (January 2009 - December 2009)
- Coordinator | Mobile Finance SBU @ (January 2008 - December 2008)
- Assistant Coordinator | Credit Management @ (January 2006 - December 2007)
- Billing Officer @ (June 2002 - December 2005)
- Executive - Operations @ Al Bhadreen Group (Pvt) Ltd (January 2000 - June 2002)
Shabir Deen Education
- The George Washington University - School of Business
Masters in IT Project Management, George Washington University, USA (2013) (Information Technology Project Management)
2012-2013 - ABE UK
Advance Dip. Business Administration (Business & Economics)
2001-2003
Shabir Deen Skills
- BPO
- Team Management
- MIS
- Operations Management
- Process Improvement
- Call Center
- Service Delivery
- Invoicing
- Quality Assurance
- Telecommunications
- Team Leadership
- Project Management
- SLA
- Requirements Analysis
- New Business Development
- Customer Relations
- People Management
- Business Strategy
- P&L
- Profitability
- Customer Service
- Analysis
- Escalation
- Problem Solving
- Business Process Improvement
- Workforce Management
- Soft Skills
- Customer Satisfaction
- Coaching
- Planning
- Process Management
- Outbound
- Forecasting
- Feedback
- Coordination
- Performance Management
- Profit
- Attrition
- Scheduling
- Accountability
- Operation
- Mentoring
- Metrics
- Start-ups
- Outsourcing
- Compliance
- KPO
- Transitions
- MIS Reporting
- Customer Experience
- Sales
- Change Management
- Start Ups
- Engineering
- Public Speaking
- Leadership
- Research
- Credit
- Operations
- Business Process
- Program Manager
- Business Analysis
- Services
Shabir Deen Summary
- Shabir Deen, based in Colombo, WP, LK, is currently a Delivery Head - Asia at Verdentra. Shabir Deen brings experience from previous roles at EIGHT25MEDIA and ikman.lk. Shabir Deen holds a 2012 - 2013 Masters in IT Project Management, George Washington University, USA (2013) in Information Technology Project Management @ The George Washington University - School of Business. With a robust skill set that includes BPO, Team Management, MIS, Operations Management, Process Improvement and more. Shabir Deen has 1 emails and 1 mobile phone numbers on RocketReach.
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