Shabana Walker Email & Phone Number
Vice President, Cx Strategy: Tools, Technology, and Quality @ Comcast
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Shabana Walker Location
- Philadelphia, PA, US
Shabana Walker Work
- Vice President, Cx Strategy: Tools, Technology, and Quality @ (June 2022 - Present)
- Senior Director - West Division Customer Care Coe @ (February 2021 - May 2022)
- Director - West Division Channel Support Coe @ (November 2018 - February 2021)
- Senior Manager, Strategy and Ops - Northeast Division Care Coe @ (January 2016 - October 2018)
- Manager - Northeast Division Billing and Retention Coe @ (July 2013 - February 2016)
- Customer Experience @ (March 2005 - June 2013)
Shabana Walker Education
- Strayer University
Bachelor of Business Administration (Business Administration, Management, Business Administration and Management)
2013-2017 - University of Phoenix
Associates
2009-2013 - Temple University 2020
Shabana Walker Skills
- Interactive Voice Response
- Voice of the Customer
- Team Leadership
- Team Building
- Customer Experience
- Coaching
- Customer Satisfaction
- Customer Retention
- Customer Service
- Performance Management
- Vendor Management
- Cross-functional Team Leadership
- Training Program Development
- Process Improvement Projects
- Project Management
- Organizational Development
- Strategic Business Change
- Executive-level Communication
- Corporate Development
- Driving Changes
- Educational Materials Development
- Leadership Consulting
- Performance Model
- Business Process Improvement
- Strategic Planning
- Customer Engagement
- Strategic Partnerships
- Performance Improvement
- Integration
- Talent Development
- Change Management
- Budgeting & Forecasting
- Diversity & Inclusion
Shabana Walker Summary
- Shabana Walker, based in Philadelphia, PA, US, is currently a Vice President, Cx Strategy: Tools, Technology, and Quality at Comcast. Shabana Walker brings experience from previous roles at Comcast. Shabana Walker holds a 2013 - 2017 Bachelor of Business Administration in Business Administration, Management, Business Administration and Management @ Strayer University. With a robust skill set that includes Interactive Voice Response, Voice of the Customer, Team Leadership, Team Building, Customer Experience and more. Shabana Walker has 2 emails and 2 mobile phone numbers on RocketReach.
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