ServiceTarget Information

ServiceTarget enables global high-tech companies to scale customer, partner, and employee support without scaling costs. Customer enablement and support leaders at global high-tech companies face escalating support costs as product complexity grows. Teams handle increasing volumes of routine questions across multiple audiences - customers, partners, and employees - while lacking effective self-service solutions. Current approaches require customers to contact support for answers they should find themselves, creating operational bottlenecks that scale poorly with business growth. ServiceTarget gives Service Leaders the ability to provide effective self-service through four integrated capabilities: knowledge management that centralizes your product information, custom self-service applications built without code, AI that understands your products and answers customer questions, and intelligent escalation workflows for assisted resolution. Companies typically achieve 40-60% support deflection while improving customer satisfaction. Support teams handle fewer routine questions and focus on complex problem-solving. Customers get immediate help for common issues and seamless escalation when needed. Built for enterprise: multiple brands, technical products, diverse audiences, and global operations.