ServiceFLX Information

Serviceflx is a product company building an intelligent operations platform that unifies IT Service Management, Enterprise Asset Management, IT Asset Management, Projects, Learning, and Monitoring into one CMDB‑first architecture. Designed for speed, reliability, and measurable outcomes, Serviceflx delivers AI in the flow of work—so teams resolve faster, change safer, and run assets at peak performance. SmartOps ITSM: Incident, Request, Change Management, Problems, Major Incident—governed by a CMDB graph for impact, collision, and blackout checks. CMDB Graph Engine: Normalization, relationship rules, and data‑quality scoring that keep service maps accurate for routing and risk. EAM/CMMS Core: Preventive/Corrective/Predictive maintenance, vendor/AMC handling, spares and inventory—optimized for uptime and MTBF. ITAM/SAM Intelligence: Agent/agentless discovery, entitlement tracking, usage‑based reclamation, and audit‑ready compliance. InfraScan: Lightweight infrastructure monitoring with CI context, correlation, and one‑click remediation (cycle PoE, restart services). AppScan: SaaS/app health integration that converts provider alerts into enriched, deduplicated incidents tied to services and SLAs. SkillHub: In‑product learning paths and certifications that drive skill‑based routing, compliance, and time‑to-proficiency .ProjectHub: Portfolio, resources, and change gates connected to services and assets for true run‑change alignment. Solutions Hub: AI‑searchable knowledge and runbooks that power deflection and agent assist at scale. Ontaskk streamlines IT operations by forcing messy MSP and AMC work into a disciplined, trackable workflow