Service Scouts, Inc. Information

Service Scouts partners with clients to help discover, tailor, and implement proven strategies that provide critical information about customer experiences while interacting with people and products.  Our Scouting Services provide a client’s eye view of how your company manages Customer Care. Their reporting on their experience provides the tangible information from which to reassess the training and service  Since 1996, Service Scouts the nation’s premiere mystery shopping; private investigations (license #2604); red team safety/security intrusion assessments; training; and service improvement consulting company. We partner with our clients to develop service and operations solutions incorporating best practices, measuring expectations, realigning service drivers, motivating management and employees to create an energy your patrons will feel, appreciate, and value. We are large enough to service Fortune 500 companies yet small enough to appreciate our sole proprietor clientele. -- In Service News -- Congratulations to the San Francisco Giants who have been ranked #1 in customer service and fan experience for the 2nd year in a row. We are proud and honored to have partnered with the Giants since 2000. Service Scouts currently serves 7 of the top 10 of 122 sports franchises in the US.