Service Matters UK Information

As a division of Orbit Group we’ve been supporting housing organisations, local authorities and public sector organisations through the provision of professional services for over a decade. During that period we have seen a significant change in the needs and wants of organisations when looking to engage professional corporate services. We focus on what matters most to our customers. Especially as we use our services every day; Orbit Group is supported by the same services that we offer to our Service Matters customers. Our trusted advisors live the experience of our customers. Historically, professional services were designed without the customer in mind. Professional service firms were sending graduates without industry experience to hit the ground running; these organisations did not have to live with the results of their solutions on a daily basis. We designed Service Matters for the commercially minded professional; those who want to access experienced trusted advisors offering proven solutions, best practice and more. We’ve made it simple to access the professionals who generate results, are at the top of their game and are customer focussed. What’s more, as part of the values based Orbit Group we reinvest any generated profit in our purpose Building Communities. How’s that for a social return on investment? Together we can work to improve the social, economic and environmental prospects of people and communities. Our Values Honesty, respect, excellence, innovation and partnership are the core values that drive everything we do at Service Matters. We find solutions to complex problems; we offer services that are focused on results services and we ensure doing business with us is simple and straightforward. We know that focussing on the customer and paying meticulous attention to detail builds trust – and truly delights our customers.