Sergio Solano Email
Delivery Manager @ Aconcagua Software
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Sergio Solano Location
- Argentina
Sergio Solano Work
- Delivery Manager @ (July 2020 - Present)
- QA and Customer Experience Director @ (June 2018 - June 2019)
- Customer Service Manager - Global Growth Organization @ (December 2016 - June 2018)
- Regional Manager for New Projects, Benchmark and Innovation @ (April 2015 - December 2016)
- Operations Manager @ (October 2013 - March 2015)
- Customer Service Manager @ Letsbonus (February 2012 - September 2013)
- Call Center Manager @ (December 2010 - February 2012)
- Senior Supervisor of Fraud Prevention and Prev: Customer Service Supervisor @ (September 2006 - December 2010)
- Position: Supervisor and Prev: Customer Service Representative @ (June 2000 - September 2006)
- Customer Support Representative @ (August 1999 - December 2000)
Sergio Solano Education
- Universidad de Belgrano
(Management)
2009-2010 - University of Buenos Aires 1994-2000
Sergio Solano Skills
- Atención al cliente
- Atención al detalle
- BPO
- Business Strategy
- CRM
- Call Center Development
- Call Centers
- Call center start-up
- Capacidad de análisis
- Coaching
- Contact Center Management
- Contact Centers
- Content Management
- Continuous Improvement
- Customer Experience
- Customer Satisfaction
- Customer Service
- E-commerce
- English
- Entrega de proyectos
- Excelencia operativa
- Experiencia del cliente
- Gestión de atención al cliente
- Gestión de cuentas
- Inglés
- Interpersonal Skills
- Leadership
- Liderazgo de equipos
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Negociación de contratos
- Negotiation
- Operaciones
- Operaciones de atención al cliente
- Operations Management
- Outsourcing
- Planificación de recursos
- Planificación estratégica
- Procesos de negocio
- Project Management
- Quality Assurance
- Rendimiento de equipos
- Service Delivery Management
- Servicio de asistencia técnica
- Servicio de atención al cliente
- Start-ups
- Strategic Planning
- Team Leadership
- Team Management
- Teamwork
- Workforce Management
- social media
Sergio Solano Summary
- Sergio Solano, based in Argentina, is currently a Delivery Manager at Aconcagua Software Factory s.A.. Sergio Solano brings experience from previous roles at Wearenovae, Thomson Reuters, despegar.com and Europ Assistance. Sergio Solano holds a 2009 - 2010 Universidad de Belgrano. With a robust skill set that includes Atención al cliente, Atención al detalle, BPO, Business Strategy, CRM and more. Sergio Solano has 1 emails on RocketReach.
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