Sergio Gusman Email
OPS-ONO Knowledge and Document Manager for SERCO Services Gmbh at EUROPEAN SPACE AGENCY @ Serco Services GmbH
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Sergio Gusman Location
- Darmstadt, HE, DE
Sergio Gusman Work
- 2018 -now OPS-ONO Knowledge and Document Manager for SERCO Services Gmbh at EUROPEAN SPACE AGENCY @ Serco Services GmbH
- 2016 -2018 ESA Corporate Applications Helpdesk Support Management at European Space Agency @
- 2016 -2016 Knowledge and Training Management Officer at European Space Agency @
- 2015 -2016 Training, Communication and Knowledge Manager at European Space Agency @
- 2014 -2014 ITIL Process and Knowledge Manager at European Space Agency @
- 2012 -2014 Helpdesk Support Delivery Infrastructure and Knowkedge (ad interim)Management Analysis Administrator @
- 2011 -2012 Remote Desktop Support Consultant @
- 2010 -2011 Delivery Infrastructure Management Analysis Administrator @
- 2006 -2010 Enterprise and IT Services Delivery Agent @ HP Enterprise Security Services
Sergio Gusman Education
- Università degli Studi di Bari
Master's degree (Communication, General)
2000-2005 - Helsingin yliopisto (Helsingfors universitet)
European Region Action Scheme for the Mobility of University Students (Foreign Languages, Literatures, and Linguistics)
2001-2002 - University of Helsinki 2001-2002
- Liceo Ginnasio Statale Socrate
Maturità Classica (Classics and Classical Languages, Literatures, and Linguistics)
1989-1995
Sergio Gusman Skills
- Service Desk
- Outsourcing
- IT Service Management
- ITIL
- Change Management
- IT Strategy
- Information Technology
- Business Analysis
- Business Process Improvement
- Program Management
- Business Transformation
- PMO
- Project Management
- Management Consulting
- Process Improvement
- Training and Communication Management
- Consulting
- Knowledge Management
Sergio Gusman Summary
- Sergio Gusman, based in Darmstadt, HE, DE, is currently a OPS-ONO Knowledge and Document Manager for SERCO Services Gmbh at EUROPEAN SPACE AGENCY at Serco Services GmbH. Sergio Gusman brings experience from previous roles at European Space Agency - ESA and Capgemini. Sergio Gusman holds a 2000 - 2005 Master's degree in Communication, General @ Università degli Studi di Bari. With a robust skill set that includes Service Desk, Outsourcing, IT Service Management, ITIL, Change Management and more. Sergio Gusman has 2 emails on RocketReach.
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