Sergii Karaulov's Location
Vienna, Austria
Sergii Karaulov's Work
- CVM and Customer Growth Tribe Lead @ PUMB
- Customer Value Management (CVM and CRM) Director @ PUMB
- Head of CRM and Customer Intelligence Department @ PUMB
- Customer Relationship Management Consultant @ Analitycal and CRM consulting
- Head of CRM Department @ Bank Mikhalivkiy (FinTech startup)
- Head of portfolio management team, Remote Sales and CRM Department @ Forward Bank
- Head of portfolio management team,acting as a head of CRM and programs of loyalty development team @ Forward Bank
- deputy head of CRM @ Raiffeisen Bank Ukraine
- head of support and development team, Contact Centre @ Raiffeisen Bank Ukraine
- Karate coach @ Kherson's Budokan
Sergii Karaulov's Education
- The University of Sheffield
Executive MBA (General Management)
2018 - 2022 - IMD
Leading Customer Centric Strategies Course
2022 - 2022 - Chartered Management Institute
LEVEL 7 Diploma (Strategic Management and Leadership)
2019 - 2022
- Kherson National Technical University
Master of Economic Computer Science (Computer Science)
2005 - 2010
Sergii Karaulov's Skills
- Call Center
- Telemarketing
- Customer Service
- Banking
- Contact Center Design
- Contact Centre
- Business Intelligence
- Retail Banking
- Credit Cards
- Personal Loans
Sergii Karaulov's Summary
Sergii Karaulov, based in Vienna, Austria, is currently a CVM and Customer Growth Tribe Lead at PUMB, bringing experience from previous roles at PUMB, Analitycal and CRM consulting and Bank Mikhalivkiy (FinTech startup). Sergii Karaulov holds a 2018 - 2022 Executive MBA in General Management @ The University of Sheffield. With a robust skill set that includes Call Center, Telemarketing, Customer Service, Banking, Contact Center Design and more, Sergii Karaulov contributes valuable insights to the industry. Sergii Karaulov has 3 emails and 1 mobile phone number on RocketReach.
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