Sergei P. Email
Infra Managed Service Analyst @ Accenture
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Sergei P. Location
- Charlotte, NC, US
Sergei P. Work
- Infra Managed Service Analyst @ (September 2025 - Present)
- Desktop Support Technician II @ (December 2021 - September 2025)
- Junior System Administrator @ (August 2016 - August 2020)
Sergei P. Education
- Saint Petersburg State Electrotechnical University "LETI"
Master's degree (Computer systems and networks)
2003-2009
Sergei P. Skills
- 2nd Line IT Support
- AI Agents
- Active Directory
- Artificial Intelligence (AI)
- Attention to Detail
- Backup & Recovery Systems
- Break Fix
- Citrix Products
- Communication
- CompTIA
- Computer Hardware
- Computer Hardware Troubleshooting
- Continuous Improvement
- Customer Service
- Customer Service Operations
- Customer-Focused Service
- Desktop Support
- Device Deployment & Imaging
- Endpoint Management
- Enterprise IT Support
- Equipment Maintenance
- Financial Services
- Hardware Configuration
- Hardware Lifecycle Management
- Help Desk Support
- IP Phones
- IT Hardware Support
- IT Operations
- IT Operations Management
- IT Project Coordination & Implementation
- Incident Management
- Information Technology
- Information Technology Infrastructure
- Internet Protocol Suite (TCP/IP)
- Mobile Devices
- Network Infrastructure
- Network Security
- Network Troubleshooting
- Networking
- Office 365
- Operating System Administration
- Operating Systems
- Operations Process Improvement
- Powershell
- Printers
- Problem Solving
- Project Management
- Root Cause Analysis
- Service Delivery
- Service-Level Agreements (SLA)
- ServiceNow
- Software Troubleshooting
- TCP/IP, DNS & DHCP
- Technical Support
- Technical Support (L2)
- Ticketing Systems
- Tier 2 Help Desk Support
- Time Management
- Troubleshooting
- VPN Support
- Windows 11
- Windows System Administration
- Written Communication
Sergei P. Summary
- Sergei P., based in Charlotte, NC, US, is currently a Infra Managed Service Analyst at Accenture. Sergei P. brings experience from previous roles at Compucom and Are Oy. Sergei P. holds a 2003 - 2009 Master's degree in Computer systems and networks @ Saint Petersburg State Electrotechnical University "LETI". With a robust skill set that includes 2nd Line IT Support, AI Agents, Active Directory, Artificial Intelligence (AI), Attention to Detail and more. Sergei P. has 1 emails on RocketReach.
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