Serena Robinson Email & Phone Number
E-commerce Operations Manager @ SAM.
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Serena Robinson Location
- New York, NY, US
Serena Robinson Work
- E-commerce Operations Manager @ (August 2021 - Present)
- Customer Service and E-Commerce Operations Manager @ (December 2017 - August 2021)
- Customer Care Senior Floor Coordinator @ (April 2016 - December 2017)
- Effective Floor Co-Ordinator @ (November 2015 - April 2016)
- Sales and Customer Care Consultant and Operations Specialist @ (May 2011 - November 2015)
- Aftercare Social Worker @ (September 2011 - May 2012)
- Intramural Sports Supervisor @ Temple University Campus Recreation (September 2008 - May 2012)
Serena Robinson Education
- Montclair State University
Master of Business Administration - MBA (Business Administration and Management, General)
2018-2020 - Temple University
Bachelor's degree (Social Work)
2008-2012
Serena Robinson Skills
- Operations Management
- Leadership
- Group Dynamics
- Group Presentations
- Case Studies
- Business Strategy
- Business Development
- Business Analysis
- Business Planning
- Business Process Improvement
- Business Process
- Business-to-Business (B2B)
- Consumer Behavior
- Consumer Insight
- Strategic Planning
- Sales Operations
- Sales Management
- Sales
- Customer Satisfaction
- Microsoft Office
- Accurate Record Keeping
- Communication
- Communication Skills
- Customer Retention
- Customer Service
- De-escalation
- Escalation Process
- Escalation Resolution
- Fashion
- Group Work
- Interpersonal Leadership
- Listening to customers
- Merchandising
- Microsoft Excel
- Microsoft Word
- Operating Systems
- Order Management
- Organization
- Proficient Typing Skills
- Reporting & Analysis
- Retail
- Returnly
- Salesforce.com
- Shopify
- Signifyd
- Social Media
- Styling
- Supervisory Skills
- Telephone Skills
- Time Management
- De Escalation
- Reporting And Analysis
Serena Robinson Summary
- Serena Robinson, based in New York, NY, US, is currently a E-commerce Operations Manager at SAM.. Serena Robinson brings experience from previous roles at SAM., YOOX NET-A-PORTER GROUP and THE NET-A-PORTER GROUP. Serena Robinson holds a 2018 - 2020 Master of Business Administration - MBA in Business Administration and Management, General @ Montclair State University. With a robust skill set that includes Operations Management, Leadership, Group Dynamics, Group Presentations, Case Studies and more. Serena Robinson has 3 emails and 3 mobile phone numbers on RocketReach.
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