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Serena Johnson Location
Nampa, ID, US
Serena Johnson Work
Digital Marketing Executive Account Manager Lead @ (October 2018 - Present)
Digital Marketing Senior Account Manager @ (October 2018 - April 2023)
Customer Support Account Manager - Remote @ Sum Total Systems (May 2015 - February 2018)
Client Services Manager of Shared Services @ HireRight Inc (April 2001 - February 2015)
Serena Johnson Education
Mayfair High School
High School Diploma (General Studies)
1982-1988
Cerritos College
Paralegal and Administration of Justice
Mayfair High School
Diploma (General Education)
Serena Johnson Skills
Presentation Skills
Written Communication
Customer Service Management
Customer Marketing
Customer Engagement
Client Relations
Interpersonal Skills
Customer Support
Customer Experience
Analytical Skills
Digital Marketing
Organization Skills
Customer Loyalty
Relationship Building
Problem Solving
Communication
Data Analysis
Software as a Service (SaaS)
Online Advertising
Customer Satisfaction
Customer Service
Salesforce.com
CRM
Account Management
Process Improvement
Troubleshooting
Call Centers
Background Checks
Business Process Improvement
Vendor Management
Customer Relationship Management (CRM)
Customer Retention
Solution Selling
Call Center
Contact Centers
Strategy
Strategic Planning
SaaS
Microsoft Office
Microsoft Excel
Microsoft Outlook
Access
Training
Leadership
Team Building
Teamwork
Management
Time Management
Cross-functional Team Leadership
WebEx
Customer Relationship Management Crm
Outlook
Cross Functional Team Leadership
Customer Relationship Management
Serena Johnson Summary
Serena Johnson, based in Nampa, ID, US, is currently a Digital Marketing Executive Account Manager Lead at ProSites. Serena Johnson brings experience from previous roles at ProSites, Sum Total Systems and HireRight Inc. Serena Johnson holds a 1982 - 1988 High School Diploma in General Studies @ Mayfair High School. With a robust skill set that includes Presentation Skills, Written Communication, Customer Service Management, Customer Marketing, Customer Engagement and more. Serena Johnson has 2 emails and 4 mobile phone numbers on RocketReach.
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