Sentiment Information

Sentiment builds the AI technology enterprises rely on to serve millions of customers at scale. We offer two platforms that work together, or stand alone: Flow: our next-generation AI workflow platform. Build, deploy and manage generative AI assistants that handle real customer conversations across Messaging, Social, Email, Web Chat and SMS. A no-code integration builder connects Flow to your CRM, order management and knowledge systems, so every assistant answers with real context. It then hands off seamlessly to Engage or your existing contact-center platform. Engage: our enterprise customer engagement platform. One unified inbox for every digital channel, with real-time AI-assisted routing, SLA tracking, team analytics and CSAT, so nothing is missed and operations keep improving. Prefer us to build it? Our consultancy team designs and delivers enterprise AI workflows end to end. Trusted by leading brands including Debenhams Group, UCAS, Irish Water, China Bank and Groupe SEB. For Debenhams Group, Sentiment deployed AI assistants for 15 brands across Messenger, WhatsApp, Instagram and iMessage. They handle up to 50% of customer care volume, with 4.8m conversations processed by automation in the 12 months to August 2026. See Flow and Engage in action at sentiment.io