sentimatic Information

SENTIMATIC is an AI sentiment analysis for call centers. Our product analyses communication with clients in order to measure their satisfaction level. The system evaluates voice characteristics, underlying emotions and content of the conversations. We help you keep valuable clients, run an overview on clients’ satisfaction, alert about critical situations and monitor the conversation flow. To our clients we provide useful statistics regarding customers’ experience over time, satisfaction levels of key clients, work results of the consultants and frequency of some chosen phrases.