2013 -2015 Head - Service Experience (Sr.Manager - Customer Care) @
2009 -2013 Head - Contact Centre and Operations (Sr. Manager - Customer Care) @
2007 -2009 Manager - Customer Care @
2006 -2007 Deputy Manager - Customer Support @
2004 -2006 Team Leader - Customer Support @
2002 -2004 Customer Care and Telemarketing Executive @
2001 -2002 Investment Professional
Senthilnathan Pl Education
University of Madras
MBA (Marketing)
2007-2008
University of Madras
M.Sc (IT)
2004-2005
Loyola College
B.Sc (Maths)
1998-2001
DMHS
12th (Computer Science)
1996-1998
SSM
10th
1986-1998
Senthilnathan Pl Skills
People Management
Process Optimization
Identify new Opportunities
Product Enhancement
Customer Satisfaction
Customer Service
Team Management
Customer Relations
Lead Generation
Mentoring
E-commerce
Call Center
Team Building
Process Improvement
Management
Product Development
CRM
Competitive Analysis
Business Development
Market Research
Business Process
Product Management
Customer Retention
Customer Delight
Revenue Generation
Upselling
Cross Selling
Analytics
Service Delivery
Leadership
Business Process Improvement
Business Analysis
Vendor Management
New Business Development
Team Leadership
Customer Experience
Consulting
Project Management
Business Strategy
Strategy
Marketing Strategy
Customer Relationship Management (CRM)
Customer Relationship Management Crm
E Commerce
Operations
Senthilnathan Pl Summary
Senthilnathan Pl, based in Chennai, TN, IN, is currently a VP and Head - Operations at Marketsof1 Analytical Marketing Services. Senthilnathan Pl brings experience from previous roles at Marketsof1 Analytical Marketing Services, M1 Marketing Services Pvt Ltd., GroupM and Matrimony.com Pvt Ltd. Senthilnathan Pl holds a 2007 - 2008 MBA in Marketing @ University of Madras. With a robust skill set that includes People Management, Process Optimization, Identify new Opportunities, Product Enhancement, Customer Satisfaction and more. Senthilnathan Pl has 1 mobile phone numbers on RocketReach.
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