Selfservice Company Information

The Selfservice Company answers online customer questions for companies, without the involvement of one of your employees. We advise about customer friendly self service duties and develop and maintain these duties for our clients. We use our extensive experience with self service, e-services, contact centres, sales, marketing and CRM to create an optimal customer experience. In our opinion, self service can only be a success when your customers regard it as a fun, easy and reliable way of communicating with your company. When self service is used in the right way, customer satisfaction increases, costs decrease, customer insight increases and the online sales result will be improved. The Selfservice Company has developed an unique technology, which makes going into an interactive dialogue with the costumers possible. This Dialogue Manager is the mastermind behind the virtual assistants. This development is an enormous improvement compared the online self service systems such as FAQ's. The Selfservice Company works enthusiastically and successfully with over 75 people for prominent clients such as ToysRUs, Ziggo, KPN, Rabobank, D-reizen, Wehkamp, Robeco, NS, Fortis, Essent, municipality Rotterdam, E.ON and Reader's Digest. More than 40 virtual assistants are active to answer customer questions in Dutch, English and German. Every month, we answer over 5 million questions with an accuracy of more than 90%.