Select Planning Ltd Information

Select Planning is a team of planning consultants each with extensive experience and expertise in strategic and operational call centre and back office resource planning, workload and volume forecasting, operational performance management, relationship management, communication strategies, staff development and skill requirements. We believe with our consultants having over 25 years’ experience in the back office and contact centre industries we can put ourselves in to your shoes. We are recognised across the industry through frequent involvement in the Professional Planning Forum’s Innovation Award process – as judges, finalists and winners - and regular speakers and panellists at best practice events. We realise the value of time spent onsite with your people with the critical aim of delivering sustainable change. Therefore we deliver solutions with you - making planning simple and enabling your people to continue to deliver once our work has completed.