Sefalana Group Information

We aspire to pave the way for a better customer experience. A customer today wants more than traditional offerings. At Sefalana, we recognise that. We want to give our customers the best shopping experience, for some, that might be in-store, while for others, that might be on their laptops or mobile phones. Whichever your preference, Sefalana will strive to be the first to provide it to you. We were very pleased to once again be first to market with our very own phone app that is available to both Apple and Android users. The App can be downloaded for free. Over 32,000 products are available on this application and all in- store specials are accessible too. The App is easy to navigate and provides customers with another convenient way to shop with us. Botswana Post continues to be our partner in both these services ensuring delivery within 24 hours of placing an order. FNB provides the safe and secure platform so our customers can transact resting assured that their personal details are protected. Sefalana Rewards, our customer loyalty program was launched in November 2016, illustrating Sefalana's ability to evolve with its ever-changing customer base. We have received a tremendous response from our customers with over 100 000 customers registered. Our loyalty program allows customers to earn "Sefbacks" in the form of redeemable points every time they shop with us. This service is offered nation-wide and our staff is provided with on-going training ensuring that they are well equipped to assist with changing customer behaviour. In 2021, we extended our loyalty offering to include "Bank Your Change" allowing customers to add the change from purchases onto their loyalty cards for future use. We launched Botswana's first FMCG online shopping site in 2016 and are delighted to be front-runners in the market with this offering. Initially, the online service was only offered to customers in and around Gaborone but we have since extended this service to Francistown and Maun where our customers in the area requested ...