SeedSuccess Information

SeedSuccess helps organisations that care about Customer Success keep, grow and get more from the customers they already have. We work with software companies, professional services firms and recruitment agencies, from those building Customer Success for the first time to those refining it for scale. How we help: • Fractional CS leadership: strategy, playbooks, health checks, executive coaching and non-exec advisory, without a full-time hire • Training: practical CS frameworks your team can use the next day, focused on retention, renewals and expansion • Metrics and insight: clear analysis of NRR, GRR, churn and health scores, with recommendations you can act on • AI-enabled Customer Success: setting up AI for renewal prep, QBRs, outreach and health scoring so your team does more with the same headcount • Recruitment support: defining the roles you need and finding the people to fill them Founded by Liam McAndrew, a Customer Success leader who has built and run CS functions from £2m to £120m+ ARR, including leading the customer side of a private equity acquisition. Recent results include lifting gross retention from 85% to 97% and net retention from 99% to 140% in a single year, and increasing billing per biller by 35% for a UK recruitment agency. Book a 30-minute intro call at seedsuccess.co.uk